Technical Analyst

Bulletproof Solutions Inc; Fredericton; On-site; CAD 40,000 - 50,000; Part time

Job summary

A leading tech security firm in Fredericton is seeking a Temporary Technical Support role. This position involves providing customer support and technical assistance in a fast-paced environment. Applicants should be passionate about IT, possess strong communication skills, and be ready for varying shift schedules. The role offers competitive benefits, including comprehensive health insurance and an RRSP Savings Plan.

Benefits

Comprehensive Health, Dental, and Vision Insurance

100% Employer Paid Health and Dental Plan

Vacation Time

RRSP Savings Plan with 100% match

Annual Discretionary Bonus

Educational Assistance Program

Qualifications

• Passion for IT and desire to learn more about it.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.

Responsibilities

• Answer incoming calls for technical/customer service support.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.

Skills

Communication skills

Customer service orientation

Knowledge of Microsoft Windows

Knowledge of Microsoft 365

Ability to work independently

Familiarity with ITIL processes

Education

College certificate or diploma in information technology

Job description

Job Description

Job Description

Salary : Who We Are :

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproofs work in the security space has been recognized nationally and globally with Microsofts global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What we have to offer :

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each others differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary :

Please Note: This position is a temporary position that will be on a one-year contract.

The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. This is a 7x24 operation with overnight, evening and weekend shifts. Some regional travel and time flexibility to accommodate client outages may be required occasionally.

Responsibilities :

• Answer incoming calls for technical / customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient first line technical / customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

Required Education / Credentials / Qualifications :

• A college certificate or diploma in information technology and / or have relevant experience and industry certification.
• Passion for IT and desire to learn more about it.
• Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
• Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
• Familiarity with ITIL processes is an asset.

Benefits :

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health
• 100% Employer Paid Health and Dental Plan
• Vacation Time
• RRSP Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program
• Voluntary Pet, Accident, and Critical Event Insurances

Equal Opportunity Statement :

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.