Technical Account Manager – Proactive Cybersecurity & XDR

Trend Micro; Ottawa; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading cybersecurity firm in Canada seeks a Technical Account Manager to enhance customer experiences. The role involves delivering technical support, understanding customer environments, and maintaining support delivery for premium customers. Candidates must be fluent in French and English, have a Computer Science degree or substantial tech support experience, and possess strong communication and multitasking skills. The position involves travel across Canada and after-hours support as required.

Benefits

Group benefits program

Life Insurance

Paid Time Off

Retirement Savings Program

Qualifications

• Fluent in reading, writing, and speaking in French and English.
• Computer Science degree or diploma preferred.
• 3-5 years of technical support experience.

Responsibilities

• Conduct daily technical support case reviews and communicate with customers.
• Prepare weekly reports and participate in meetings.
• Engage in quarterly technical support reviews with clients.

Skills

Fluent in French and English

Solid multi-tasking and troubleshooting

Strong communication and customer service

Account management and negotiation skills

Strong presentation skills

Education

Computer Science degree or diploma

Tools

Microsoft/Linux systems

Job description

A leading cybersecurity firm in Canada seeks a Technical Account Manager to enhance customer experiences. The role involves delivering technical support, understanding customer environments, and maintaining support delivery for premium customers. Candidates must be fluent in French and English, have a Computer Science degree or substantial tech support experience, and possess strong communication and multitasking skills. The position involves travel across Canada and after-hours support as required.