Technical Account Manager – Proactive Cybersecurity & XDR

Trend Micro; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading cybersecurity company in Montreal seeks a Technical Account Manager to enhance security for customers through proactive technical support. You will develop strong relationships and assist clients in maximizing their investments in security technologies. Key requirements include fluent bilingual communication, a Computer Science degree, and experience in security technical support. Join us for a dynamic work environment focused on innovation and collaboration.

Benefits

Health and dental coverage

Retirement Savings Programs

Paid Time Off

Tuition Assistance

Mental Health Wellness Program

Qualifications

• Experience in security software technical support.
• Ability to communicate with C-level executives.
• Experience in XDR, ASRM, and security frameworks.

Responsibilities

• Provide daily technical support case reviews by reaching out to customers.
• Conduct quarterly technical support reviews.
• Maintain immediate, short-term, and long-term success plans.

Skills

Fluent in French and English

Multi-tasking abilities

Troubleshooting

Customer service skills

Negotiation skills

Presentation skills

Education

Computer Science degree or diploma

Tools

Microsoft/Linux software and systems

Job description

A leading cybersecurity company in Montreal seeks a Technical Account Manager to enhance security for customers through proactive technical support. You will develop strong relationships and assist clients in maximizing their investments in security technologies. Key requirements include fluent bilingual communication, a Computer Science degree, and experience in security technical support. Join us for a dynamic work environment focused on innovation and collaboration.