Technical Account Manager, Enterprise

Socket; Canada; On-site; CAD 130,000 - 160,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you/

Flexible time-off, holidays, winter休止

Job summary

Socket is seeking a Customer Success professional to own post-sale relationships with enterprise customers. You’ll guide onboarding, integration, and technical enablement, acting as the front line for support and translating product capabilities into practical guidance.

You will collaborate with Account Executives on renewals, upsells, and expansions, while building strong executive relationships and delivering workshops to drive adoption. Travel as needed.

Qualifications

• 4+ years in a technical customer-facing role.
• 2+ years as dedicated point of contact for customers with quarterly health checks and success.
• Background in Socket's product areas: App Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker.
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.).
• Ability to read and reason about code (JavaScript, Python, TypeScript).
• Familiarity with APIs, webhooks, and SaaS integration patterns.
• Clear written and verbal communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings as needed.

Responsibilities

• Own post sales relationship as the main point of contact and technical advisor.
• Strategize with AEs on upsells, renewals and expansions.
• Relationship building and executive alignment with Champions.
• Conduct Quarterly Business Reviews with strategic customers.
• Build measurable customer success plans.
• Lead technical onboarding for new enterprise customers, from initial setup through full integration.
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling.
• Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value.
• Investigate and resolve integration, configuration, and compatibility issues.
• Respond to customer issues in dedicated Slack channels.
• Use logs and telemetry to identify root causes and document fixes.
• Escalate to Engineering when needed and follow through to resolution.
• Run discovery conversations to understand customer goals and use cases.
• Translate complex product capabilities into practical, developer-friendly guidance.
• Conduct architecture reviews and security posture assessments.
• Deliver workshops, office hours, and deep-dives that drive adoption.
• Bring technical feedback and field intelligence back to Product and Engineering.
• Surface patterns that inform roadmap priorities.
• Contribute documentation and internal tooling to scale the Technical Success practice.

Skills

Technical communication

Customer relationship management

CI/CD tooling experience

Code reading JS/Python/TS

APIs & webhooks integration

Production troubleshooting

Travel willingness

Tools

Slack

GitHub

Zendesk

Vitally

HubSpot

Grafana

Job description

About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)

About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)

Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.

About The Role

You’ll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.

This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesnt work as expected, you investigate.

AEs own renewals and expansion. You own making the customer successful with the product.

What You’ll Do

Account Management

• Own post sales relationship as the main point of contact and technical advisor
• Strategize with AEs on upsells, renewals and expansions
• Relationship building and executive alignment with our Champions
• Conducting Quarterly Business Reviews with strategic customers
• Build measurable customer success plans

Onboarding & Implementation

• Lead technical onboarding for new enterprise customers, from initial setup through full integration
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
• Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value

Technical Troubleshooting

• Investigate and resolve integration, configuration, and compatibility issues
• Respond to customer issues in dedicated Slack channels
• Use logs and telemetry to identify root causes and document fixes
• Escalate to Engineering when needed and follow through to resolution

Product Enablement

• Run discovery conversations to understand customer goals and use cases
• Translate complex product capabilities into practical, developer-friendly guidance
• Conduct architecture reviews and security posture assessments
• Deliver workshops, office hours, and deep-dives that drive adoption

Customer Advocacy

• Bring technical feedback and field intelligence back to Product and Engineering
• Surface patterns that inform roadmap priorities
• Contribute documentation and internal tooling to scale the Technical Success practice

What You’ll Bring

• 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
• 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
• Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
• Ability to read and reason about code (JavaScript, Python, TypeScript)
• Familiarity with APIs, webhooks, and SaaS integration patterns
• Comfort troubleshooting in production environments alongside engineering teams
• Clear written and verbal communication with developers, security practitioners, and executives
• Willingness to travel for customer and company meetings as needed

Nice to Have

• Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
• Experience with SCA, dependency management, or security scanning tools
• Contributions to open-source projects

Tools You’ll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Our Interview Process

• Informational call with someone from our Talent team
• Virtual f2f with technical leadership
• Virtual f2f with a peer
• Presentation
• Final interview with our Founder & CEO
• References
• Decision

Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.

Benefits

Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first, with quarterly team off-sites

At Socket, we

• Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
• Move with urgency and focus: We prioritize swift, decisive action.
• Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
• Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
• Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
• Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

Compensation Range: $130K - $160K