Technical Account Manager: Elevate Client Platform Success

Benevity; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading tech company in Toronto is seeking a Technical Account Manager to build strong relationships with clients and ensure effective platform use. This role combines technical expertise with strategic insights, requiring 3-5 years of experience in client success roles, and emphasizes the importance of stakeholder engagement and problem-solving. Work in a flexible hybrid model where collaboration and inclusivity are valued.

Benefits

Flexible hybrid work

Growth opportunities

Supportive diversity initiatives

Qualifications

• 3-5 years of experience in B2E/B2B Client Success or similar Technical Account management roles.
• Experience in a B2B SaaS organization preferred, with moderate complexity solutions.
• Proven track record of troubleshooting and experience using developer tools.

Responsibilities

• Guide clients on platform decisions and ensure successful outcomes.
• Lead technical escalations and advocate for clients.
• Analyze client data to provide recommendations.

Skills

Technical expertise

Stakeholder management

Relationship building

Organizational skills

Analytical ability

Education

BA/BS degree or equivalent education

Job description

A leading tech company in Toronto is seeking a Technical Account Manager to build strong relationships with clients and ensure effective platform use. This role combines technical expertise with strategic insights, requiring 3-5 years of experience in client success roles, and emphasizes the importance of stakeholder engagement and problem-solving. Work in a flexible hybrid model where collaboration and inclusivity are valued.