Technical Account Manager

Adobe; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in Ontario, Canada seeks a Technical Account Manager to build and maintain relationships with customers. The role requires excellent communication skills, risk mitigation abilities, and experience in customer-facing roles. Candidates should have familiarity with Adobe applications and a strong problem-solving mindset. This full-time position emphasizes collaboration and adaptation to technological changes.

Qualifications

• Experience in a customer-facing role with outstanding communication skills.
• Ability to drive discussions and represent Adobe within a customer's environment.
• Demonstrated ability to identify and mitigate risks ensuring customer's operational health.

Responsibilities

• Build develop and maintain one-on-one relationships with customers.
• Drive discussions with multiple personas regarding tasks and projects.
• Field technical inquiries and handle customer issues.

Skills

Outstanding communication skills

Customer-facing experience

Ability to implement solutions

Risk identification and mitigation

Team collaboration

Problem-solving skills

Adaptability to change

Responsiveness

Tools

Adobe Experience Manager

Adobe Analytics

Adobe Target

Adobe Workfront

Job description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos and apps and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

As large enterprises invest in Adobe we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.

Our Technical Account Managers (TAM) build develop and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well‑being and enhance investment through the adoption of new solutions and functionality.

Job Responsibilities

• Build develop and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases and prioritization.
• Serve as a primary technical go-to person for multiple customers establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues and influence partners to improve customers health.
• Strategically think about people, process and technology challenges helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
• Identify and mitigate risks to establish successful partnerships with Adobe team namely Product Engineering, Product Management, Consulting, TechOps and the overall account team.
• Consistent effort to document input and supply strategic and tactical insights inside Adobe Workfront.

Job Requirements

• Experience in a customer-facing role with outstanding communication skills.
• Ability to drive discussions and represent Adobe within a customer's environment.
• Ability to successfully implement solutions and functionality to optimize customer investment.
• Demonstrated ability to identify and mitigate risks ensuring customer's operational health.
• Ability to collaborate within a team to deliver world‑class service.
• Strong willingness and hunger to solve sophisticated people‑process‑and‑technology based challenges.
• Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology.
• High level of responsiveness possessing a healthy competitive edge within a dedicated set of technology fostering strong relationships both inside Adobe and with the customer.
• Driving toward a high proficiency and depth with a specific set of Adobe applications including certification beyond business practitioner.
• Strong initiative in being resourceful and hands‑on, inputting, generating and creating tangible outcomes and value.
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Experience Manager (AEM), Adobe Analytics (AA), Adobe Target (AT), Adobe Workfront.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or any other applicable characteristics protected by law.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call.

Required Experience: Manager

Key Skills: Business Development, Cement Plant, Business Support, Data Analysis, ASP

Employment Type: Full‑Time

Experience: years

Vacancy: 1