Tech Support Team Lead - Client-Focused & Impactful

FOODSUP INC.; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A technology support firm in Toronto is seeking a Technical Support Analyst to assist users with technical difficulties and provide solutions. The role involves troubleshooting problems, supervising a small team, and offering customer service. Ideal candidates will have 1-2 years of experience in technical support and a relevant educational background. Strong interpersonal skills in English are necessary.

Qualifications

• 1 to 2 years of experience in a technical support role.
• Ability to provide business systems support and Internet support.
• Fluency in English is required.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Supervise other technical support workers.
• Set up equipment for employee use.

Skills

Troubleshooting

Customer service

Technical communication

Multitasking

Interpersonal skills

Education

College, CEGEP or other non-university certificate or diploma

Job description

A technology support firm in Toronto is seeking a Technical Support Analyst to assist users with technical difficulties and provide solutions. The role involves troubleshooting problems, supervising a small team, and offering customer service. Ideal candidates will have 1-2 years of experience in technical support and a relevant educational background. Strong interpersonal skills in English are necessary.