Tech Support Specialist - Live Production Systems

Ross Video; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading technology company in Ottawa is seeking a Technical Support Associate to deliver exceptional customer service through effective phone-based support for technical issues. The ideal candidate will have a technical diploma, strong communication skills, and experience in customer service. Join a dynamic team focused on innovation and providing top-notch support to enhance the user experience of our industry-leading products.

Benefits

Competitive salaries

Comprehensive health plans

Flexible hours

Generous paid time off

Fitness/wellness allowance

Employee share ownership program

Social activities and events

Qualifications

• Experience as a technical support specialist is required.
• Must have a valid Driver’s License and access to a vehicle.
• Fluency in French, Spanish, and/or Portuguese is an asset.

Responsibilities

• Provide phone-based technical support for Ross Video products.
• Handle technical support enquiries effectively.
• Participate in an on-call rotation for emergency services.

Skills

Fluent in English

Customer service experience

Technical diploma in IT or related fields

Well-organized and detail-oriented

Excellent communication skills

Troubleshooting and debugging skills

Education

Technical diploma in Computers, IT, Broadcast or Electrical fields

Tools

MS Word

Excel

Sales Force or similar CRM

Job description

A leading technology company in Ottawa is seeking a Technical Support Associate to deliver exceptional customer service through effective phone-based support for technical issues. The ideal candidate will have a technical diploma, strong communication skills, and experience in customer service. Join a dynamic team focused on innovation and providing top-notch support to enhance the user experience of our industry-leading products.