Tech II

BGIS; Ottawa; On-site; CAD 29,000 - 35,000; Full time

Job summary

BGIS is seeking a Technician II in Ottawa, Canada, to assist technicians, perform routine maintenance and repairs on facility components, and ensure work aligns with established processes and safety requirements.

The role supports troubleshooting, maintenance, client relations, and administration, requiring strong safety awareness, effective communication, and the ability to work on-call and wear PPE as needed. This is a full-time on-site position.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years facility operations and maintenance experience.
• Knowledge of facility operations and maintenance processes.
• Ability to read and interpret technical drawings.
• Willing to wear PPE and be on-call.
• Enhanced security clearance requirements or equivalent expectations.

Responsibilities

• Troubleshooting and observing facility and equipment conditions, proposing improvements.
• Perform maintenance and repairs per established processes and safety guidelines.
• Assist with customer relations and tenant satisfaction through professional service.
• Record and track maintenance work in the service management database; ensure quality and compliance.
• Support facility-related projects and document resolutions.
• Maintain tools and manage expenditures; participate in emergency call-outs as needed.

Skills

Teamwork

Client service

Communication

Troubleshooting

Reading drawings

Safety mindset

Education

High school diploma or equivalent

Tools

Building Automation Systems (BAS)

Job description

The Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Self-motivated
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements

Licenses and/or Professional Accreditation

• Any one of the following are considered an asset:
• Building Operator Certification or equivalent through an accredited institution preferred
• Building Systems Maintenance Certificate (SMC)
• Systems Maintenance Administrator (SMA)
• Systems Maintenance Technician (SMT)
• Working towards a trade license, an asset
• Working towards Building Environment Systems (BES) Operation Class 1

This is a regular, full-time position with a hourly wage range of $21.30 - $25.06 per hour. The starting wage will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [e-mail]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.