Tech Account Manager - Retail Vertical

Chad Management Group; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A rapidly growing technology company in Canada is seeking an Account Manager to foster strong client relationships, address concerns, and drive sales growth. The ideal candidate will have exceptional communication and customer service skills, alongside strong analytical and organizational abilities. This role offers a dynamic environment focused on client satisfaction and business development.

Responsibilities

• Building and nurturing strong relationships with clients.
• Serving as the primary point of contact for clients.
• Addressing client issues and concerns promptly.
• Identifying new business opportunities within existing accounts.
• Tracking account performance and preparing sales reports.
• Developing account plans to achieve specific goals.

Skills

Strong Communication Skills

Customer Service Skills

Relationship Building

Analytical Skills

Problem-Solving Skills

Organizational Skills

Job description

Our client is a rapidly growing technology company focused on the Retail Vertical. They are seeking an Account Manager to join their team.

Role and Responsibilities

• Client Relationship Management: Building and nurturing strong relationships with clients, understanding their needs, and ensuring they are satisfied with the company's services or products.
• Communication and Collaboration: Serving as the primary point of contact for clients, effectively communicating with them, training and collaborating with internal teams to address their needs.
• Problem Solving: Addressing client issues and concerns promptly and effectively, finding solutions and assistance on the Software to ensure client satisfaction.
• Sales and Growth: Identifying new business opportunities within existing accounts, developing strategies to increase revenue, and potentially closing new sales deals.
• Reporting and Analysis: Tracking account performance, preparing sales reports, and analyzing data to identify trends and opportunities for improvement.
• Account Planning: Developing and implementing account plans to achieve specific goals, such as increasing revenue.

Skills and Qualities

• Strong Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with clients and internal teams.
• Customer Service Skills: The ability to handle client inquiries, address concerns, and ensure customer satisfaction.
• Relationship Building: The ability to build and maintain strong relationships with clients, fostering trust and long-term partnerships.
• Analytical Skills: The ability to analyze data, identify trends, and develop strategies to improve account performance.
• Problem-Solving Skills: The ability to identify and resolve issues effectively, ensuring client satisfaction.
• Organizational Skills: The ability to manage multiple accounts, track performance, and prioritize tasks effectively.