Team Members - Auntie Annes, and Cinnabon

Applegreen (US) Welcome Centers; Vauxhall; On-site; CAD 17,908 - 23,419; Full time

Benefits offered by this job

Flexible Schedules

401(k) with Company Match

Earned Wage Access – Pay on Demand

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers seeks a Team Member to deliver exceptional customer service to travelers at our plaza locations. You will handle payments, assist in food preparation, and ensure cleanliness and safety across all workstations.

Responsibilities include operating the POS, following cash handling policies, stocking, and maintaining product knowledge while actively cross-selling and upholding brand standards.

Qualifications

• Ability to interact with the public in a friendly, enthusiastic manner.
• Cash handling and customer service experience preferred.

Responsibilities

• Provide friendly customer service and assist travelers.
• Operate POS system, process payments accurately and follow cash handling policies.
• Follow food handling procedures: wrapping, labelling, dating, stocking, storing, rotating, and checking temperatures.
• Prepare and service quality food, including prep, thawing, cooking, packaging and cleaning.
• Stock, clean and sanitize workstation and equipment.
• Cross-sell and upsell products.
• Maintain product knowledge and brand standards.

Skills

Customer service

Cash handling

Job description

What We Do

At Applegreen, we Refresh Travelers on their Journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Team Member

As a Team Member, you will be responsible for providing exceptional customer service, thoroughly cleaning & stocking, processing accurate payment transactions, preparing & serving quality food, and a variety of other duties to assist in meeting the needs of our customers (Travelers).

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers).
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Cash handling and customer service experience preferred.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).