Team Member - Customer Service Excellence

Tim Hortons; Oakville; On-site; CAD 30,000 - 40,000; Full time

Job summary

A popular coffee shop chain in Oakville is seeking a Team Member and Hospitality Ambassador to provide exceptional guest experiences. You will be the first contact for guests, responsible for greeting them warmly, ensuring order accuracy, and maintaining cleanliness. The ideal candidate has a strong guest service mindset, a positive attitude, and the ability to multi-task efficiently in a fast-paced environment. Knowledge of health and safety standards is a plus.

Qualifications

• Ability to multi-task efficiently in a fast-paced environment.
• Knowledge of health and safety and food handling practices.
• Reliable and punctual with good communication skills.

Responsibilities

• Greet guests warmly at the front counter and drive-thru.
• Deliver consistent service using the S.E.T. principles.
• Ensure order accuracy by repeating orders back to guests.
• Prepare all products following operational guidelines.
• Handle guest concerns professionally.
• Maintain cleanliness of front counter and dining area.

Skills

Strong guest service mindset

Positive attitude

Multi-tasking

Attention to detail

Good communication skills

Job description

As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing an exceptional guest experience through the delivery of outstanding products and service. Whether you are the very first person our guests encounter or produce the best-loved bakery items, you will have the opportunity to create lasting impressions.

Responsibilities

• Greet guests warmly within 5 seconds at the front counter and drive-thru
• Deliver consistent service using the S.E.T. principles — Smile, Eye Contact, Thank You
• Ensure order accuracy by repeating orders back to guests and marking beverage lids correctly
• Prepare all products following the Always Fresh procedure and operational guidelines
• Handle guest concerns professionally using the Make It Right approach
• Monitor and record product temperatures in the Time & Temperature Log
• Maintain cleanliness of front counter, drive-thru, dining room, and exterior
• Follow all health and safety legislation, sanitation procedures, and safe work practices
• Communicate product and showcase needs to ensure proper availability

Requirements

• Strong guest service mindset and positive attitude
• Ability to multi-task efficiently in a fast-paced environment
• Attention to detail in following preparation procedures and order instructions
• Knowledge of or willingness to learn health and safety and food handling practices
• Reliable and punctual with good communication skills

Positive attitude, reliable work ethic, ability to multi-task in a fast-paced environment, and willingness to follow all operational, sanitation, and health and safety standards.