Team Manager, Small Business Banking

TD; Canada; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading financial institution in Canada is looking for a Team Manager for their Business Banking division. The role includes managing a dedicated team of Business Banking Specialists, providing leadership and guidance, and ensuring the effective handling of customer issues. Candidates should possess an undergraduate degree and 5+ years of experience in customer-facing roles, particularly in small business banking. This role offers competitive compensation and a commitment to professional development.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development programs

Qualifications

• 5+ years experience in direct-to-customer phone channel.
• Prior experience in Small Business Banking product and services.
• Experience leading and developing teams is an asset.

Responsibilities

• Manage a team of Business Banking Specialists.
• Accountable for performance management and development.
• Provide guidance on new account opening and credit submissions.

Skills

Leadership

Customer service

Problem solving

Time management

Communication

Education

Undergraduate degree

Tools

TD System

Job description

Location

Toronto, Ontario, Canada

Hours

37.5 hours

Line of Business

Personal & Commercial Banking

Pay Details

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Business Banking is a dynamic division within TD. Our quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers' financial needs with confidence – one customer, one community at a time.

This is an exciting opportunity to join as a Team Manager, Business Banking Specialists providing assigned team of Business Banking Specialists (BBS) with the product knowledge and conversation skills to have effective Small Business Banking advice conversations.

Reporting into the Group Manager, SBB you will lead assigned teams of BBSs to ensure customer problems are handled effectively, using customer problem resolution guidelines and participate in the analysis and resolution discussions, as needed. You will lead and coach on advice‑giving strategies to improve the overall Small Business Banking customer experience.

Responsibilities

• Responsible for management of a group of Business Banking Specialists providing both leadership and guidance on assigned mandate, that includes but is not limited to new account opening, signing authority changes and simple credit for SBB.
• Providing on‑going updates to the Senior manager on performance metrics and issues that arise.
• Accountable for all aspects of people management including quarterly and annual performance, recruitment, training, career and personal development and performance management.
• Assist and support BBS with all customer escalations as they arise.
• Provide supervisor overrides where needed for all Business Account openings, maintenance and simple credit. Assist with all simple credit applications submission and completion.
• Work collaboratively with AMSB/RAMSB to ensure all customers' needs are met.
• Lead the transformation and adoption of direct‑to‑customer distribution model and ensure high adoption of channel from retail branches on business banking needs.
• Lead the onboarding of Business Banking Specialist and assist with training.
• Developing and strengthening BBS skills by providing tools and resource to drive meaningful advice conversations, including managing difficult conversations.
• Provide regular updates on team performance for the following metrics LEI, Productivity, Cross‑sell and FTR rates.
• Manage performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Contribute to the development and implementation of sales strategies to achieve business objectives, sales goals and referrals to increase profitability and enable business growth.
• Contribute to business objectives for Operational Excellence.
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Job Requirements

• 5 years or more experience in direct‑to‑customer phone channel.
• Prior experience in Small Business Banking product and services required.
• Undergraduate degree is required.
• Experience leading and developing teams is an asset.
• Knowledge of TD System including HOST, C3, Admin Apps, iCAL etc.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skill.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet