Team Manager Insurance Operations
5014 Fidelity Wealth ULC
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Benefits offered by this job
Job summary
Fidelity Canada is seeking a Team Manager for Insurance Operations to design and scale the life insurance operations within Fidelity Wealth. You will build the operating model, establish workflows and governance, and recruit a high-performing team responsible for onboarding, policy administration, servicing, and risk management.
You will collaborate with Wealth Advisors, Insurance Specialists, Compliance, Legal, Technology, Finance, and Operations to deliver exceptional client and advisor
Qualifications
- 5+ years of progressive experience in insurance operations.
- Leadership experience recruiting, managing, and developing teams.
- Experience building or transforming operating functions, teams, or service delivery models.
- Deep knowledge of life insurance operations, policy administration, and advisor support functions.
- Experience with insurance carriers, MGAs, and advisor networks.
- Knowledge of operational processes, controls, governance, and service standards.
Responsibilities
- Design, build, and lead Fidelity Wealth's Insurance Operations function from inception.
- Establish workflows, SLAs, metrics, and governance practices for the insurance operations team.
- Recruit, lead, and develop Insurance Operations Associates; define roles and career progression.
- Oversee insurance operations activities: new business processing, policy administration, underwriting support, changes, renewals, and servicing.
- Partner with Insurance Specialists & Wealth Advisors to deliver insurance and wealth protection solutions.
- Ensure compliance with regulatory and internal policy requirements.
- Collaborate with Legal, Compliance, Risk, Audit, and Operations to manage risks.
Skills
Education
Job description
Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Current work authorization for Canada is required for all openings.
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
Fidelity Wealth is a wealth management service designed to help advisors navigate succession planning. We offer retiring advisors a fair valuation for their business and ensure a seamless transition for their clients. To learn more about Fidelity Wealth, please visit: https://www.wealth.fidelity.ca/en/
Position overview The Team Manager, Insurance Operations is responsible for establishing and leading Fidelity Wealth's Insurance Operations function. This is a foundational leadership role accountable for designing, building, and scaling an insurance operations capability that supports the delivery of life insurance solutions within Fidelity's Wealth business. As the insurance business continues to grow, the incumbent will create the operational infrastructure, processes, controls, and team necessary to support sustainable growth while delivering an exceptional advisor and client experience. This is a player‑coach role that combines strategic leadership with hands‑on execution. The successful candidate will develop the insurance operating model, establish workflows and service standards, build relationships with insurance carriers and Managing General Agencies (MGAs), and recruit, lead, and develop a team of Insurance Operations Associates. The incumbent will be responsible for creating a scalable and efficient operating environment that supports insurance onboarding, policy administration, servicing, compliance, and operational excellence. The Team Manager will serve as the operational subject matter expert for the insurance business and work closely with Insurance Specialists, Wealth Advisors, Compliance, Legal, Technology, Finance, and Operations partners to ensure the function is positioned for long‑term success. Through strong leadership, operational expertise, and continuous improvement, the incumbent will establish the foundation for a best‑in‑class Insurance Operations organization that supports business growth and delivers exceptional service to clients and advisors.
- Design, build, and implement Fidelity Wealth’s Insurance Operations function from inception.
- Develop the vision, operating model, organizational structure, service standards, and operating procedures for the insurance operations team.
- Establish scalable workflows, controls, service level agreements, performance metrics, and governance practices.
- Recruit, build, and lead a high‑performing Insurance Operations team, including Insurance Operations Associates and future operational support roles.
- Define roles, responsibilities, performance expectations, development plans, and career progression opportunities.
- Design and implement onboarding and training programs to ensure operational consistency and service excellence.
- Oversee all insurance operations activities including new business processing, policy administration, underwriting support, policy changes, renewals, and servicing requests.
- Ensure timely and accurate submission of insurance applications and supporting documentation to insurance carriers and MGAs.
- Manage pending business pipelines and ensure outstanding requirements are proactively tracked and resolved.
- Partner with Insurance Specialists and Wealth Advisors to support the delivery of insurance and wealth protection solutions.
- Ensure a seamless onboarding, implementation, and servicing experience for clients and advisors.
- Serve as a senior escalation point for advisor, client, carrier, and MGA inquiries.
- Ensure compliance with all applicable regulatory, legal, privacy, and internal policy requirements.
- Establish and maintain a strong operational control environment that supports risk mitigation and regulatory compliance.
- Partner with Legal, Compliance, Risk, Audit, and Operations teams to identify and address operational and regulatory risks.
- Develop and maintain strong relationships with insurance carriers, MGAs, and key business stakeholders.
- Collaborate with Insurance Specialists and Wealth Advisors to support business growth initiatives.
- Participate in strategic planning activities related to the development and expansion of Fidelity Wealth's insurance business.
- Collaborate effectively with Wealth Operations, Technology, Legal, Compliance, Risk, Finance, and Advisor teams.
- Act as the insurance operations subject matter expert across the organization.
- Facilitate communication and alignment among internal and external stakeholders.
- Experience 5+ years of progressive experience in insurance operations, life insurance administration, wealth management, financial services or a related field.
- Leadership experience recruiting, managing, and developing teams.
- Experience building, transforming, or significantly enhancing operational functions, teams, or service delivery models.
- Deep knowledge of life insurance operations, policy administration, and advisor support functions.
- Experience working directly with insurance carriers, MGAs, and other insurance industry stakeholders.
- Experience developing operational processes, controls, governance frameworks, and service standards.
- Proven experience leading cross‑functional initiatives involving operations, compliance, technology, and business stakeholders.
- Demonstrated experience managing operational risk and regulatory compliance requirements.
- The following would be considered as assets: Experience supporting advisor‑based wealth management businesses.
- Experience implementing technology solutions, workflow automation, or digital transformation initiatives.
- Business analysis, project management, or operational excellence experience.
- Salesforce CRM or comparable platform experience.
- Experience supporting insurance business expansion or new product implementation.
College degree (3-year program) in Business, Commerce Finance, Insurance, Economy or equivalent work experience.
Bilingualism in English and French (verbal and written) is required.
- Life License Qualification Program (LLQP) or willingness to obtain within a specified timeframe.
- Strong working knowledge of life insurance products, regulations, and industry practices.
- Chartered Life Underwriter (CLU).
- Certified Health Insurance Specialist (CHS).
- Certified Financial Planner (CFP).
- Personal Financial Planner (PFP).
- Project Management Professional (PMP).
- Strong leadership, coaching, and team development capabilities.
- Demonstrated experience building new teams, functions, or operational capabilities from inception.
- Deep knowledge of life insurance operations, policy administration, underwriting processes, and insurance servicing activities.
- Strong understanding of insurance regulations, compliance requirements, and industry best.
- Proven ability to design and implement operating models, workflows, service standards, and governance frameworks.
- Strong client service orientation and commitment to delivering an exceptional client experience.
- Excellent relationship management and stakeholder engagement skills.
- Strong analytical, problem‑solving, planning, and decision‑making abilities.
- Experience leading process improvement, operational excellence, and business transformation initiatives.
- Ability to identify and mitigate operational and regulatory risks.
- Strong project management and change management capabilities.
- Entrepreneurial mindset with the ability to thrive in a fast‑paced, evolving environment.
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.
- Base Salary and discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $94,000 to $123,000 based on your experience and qualifications.
- RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
- Flexible working arrangements that vary based on role requirements.
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
- Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, that include up to $6,000 annually for mental health services and therapy.
- Parental leave top‑up to 100% of your salary for a period of 25 weeks.
- Up to $650 for home office equipment.
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
- Diversity and inclusion programs, including an active network of Employee Resource Groups.
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.
- We care a lot about fostering a compassionate, people‑centric culture, and we’re proud to have been named one of Canada’s Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
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- Greater Toronto's Top Employers
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- Great Place To Work® Certified
- Best Workplaces for Inclusion
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- Best Workplaces for Today's Youth
- Best Workplaces for Women
- Best Workplaces in Financial Services & Insurance
- Best Workplaces in Ontario
- Best Workplaces with Most Trusted Executive Teams
- LinkedIn Top Companies in Canada
- Human Resource Director (HRD) - Best Place To Work
- HRD - 5-Star Benefit Program
- HRD - 5-Star Diversity & Inclusion Employer Designations
- Canadian Compassionate Companies – Certified
- Benefits Canada's Workplace Benefits Award - Future of Work Strategy
- TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
- Canadian HR Reporter's Most Innovative HR Team
Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.
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