Team Leader, Robson Street

Retail; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A natural wellness retailer in Vancouver is seeking a part-time team member to connect authentically with customers, educate them on natural wellness, and drive sales. Ideal candidates should have strong communication skills, a passion for wellness, and be available during peak times. Join a supportive team and make a positive impact in customers' lives.

Benefits

Health Benefits

Paid sick days

Generous product discount

Employee Assistance Program

Qualifications

• Must be available during the vacation blackout period from November 15 to January 15.
• Comfortable working in a scented environment.
• Passionate about wellness and the super-power of plants.

Responsibilities

• Connect authentically with customers and deliver exceptional service.
• Educate customers about products and natural wellness.
• Drive commercial goals and achieve key performance indicators.

Skills

Strong communication skills

Empathy

Active listening

Product sales aptitude

Team-oriented attitude

Competitive drive

Education

High school diploma

Job description

Overview

At Saje Natural Wellness we blend the super‑power of plants so you can remedy real life naturally. We are continually growing and are seeking talented people to join us in our stores, support offices and distribution centres. We are a purpose‑driven, people‑first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive, warmth, agility and passion and keep customer experience at the centre of everything they do.

At Saje you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career alongside the most talented, hard‑working and kind‑hearted people out there.

The impact you’ll make

Reporting to the Store Manager, you will help Retail Team Leaders drive our mission first‑hand with customers: you connect people to the healing power of plants so they can live their lives to the fullest naturally.

You’ll deliver the Saje Experience to each and every customer, guiding their wellness journey through product demos, deep education and tailored recommendations.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive work environment for themselves and their peers.

What you’ll do: Store Experience

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje experience.
• GPOP (Get Product On People) to demonstrate our product inside and outside of the store to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness to make wellness easy, accessible and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership

• Be accountable to your part in driving the commercial goals of your store and our business and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT traffic conversion and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and act on merchandising opportunities to elevate the in‑store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Complete tasks as assigned by the Store Manager including visual merchandising operations and development.

People Leadership

• Inspire and uplift your team through coaching, collaboration and by embodying our core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.

We’d love to hear from you if

• You’re comfortable working in a scented environment.
• You’re passionate about engaging with Community Members in a personalized, hands‑on way, demonstrating how to use products and applying them directly to yourself and to Community Members to create meaningful experiences.
• You have a natural ability to build genuine relationships through strong communication skills, empathy and active listening.
• You have a strong aptitude for product sales, consumer engagement and sharing in‑depth product knowledge.
• You confidently make bold strategic recommendations that drive product sales and consistently increase basket size.
• You excel at identifying opportunities to upsell (try‑3 products), creating compelling product recommendations across product categories that maximize Community Member satisfaction and boost overall sales performance.
• You bring a competitive drive balanced with a positive, team‑oriented attitude.
• You lead by example and have a natural talent for coaching, motivating and developing others.
• You have a proven track record of driving results, achieving KPIs and inspiring team success.
• You are able to have a flexible work schedule with availability on mornings, evenings, weekends and holidays; hours will vary based on business needs.
• You commit to being available each year during the vacation blackout period between November 15–January 15.
• You have earned your high school diploma. Due to the complexity of our products and our commitment to a strong learning environment this role requires a minimum of a high‑school education.
• Above all you’re passionate about your own wellness journey and believe in the super‑power of plants.

Why Saje

At Saje we understand that joining a team is an important decision. Base pay is dependent on market location and may vary depending on job‑related knowledge, skills, experience and internal equity.

In addition to your base rate we offer

• Health Benefits – comprehensive health, vision and dental packages.
• Paid sick days.
• Generous product discount.
• Onboarding plan to ensure you’re set up for success.
• Employee Assistance Program – 24/7 support resources and information available to you and your family.
• Paid time off to ensure you’re resting & recharging.

Note: Incentive programs have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits and perks in whole or in part at any time without advance notice.

Join our team!

If this opportunity sounds like you, please apply via the link below. Not sure you’re 100% the right fit? We encourage you to apply even if you don’t have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success and help you integrate seamlessly.

Saje provides equal employment opportunity to all employees and applicants and believes the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.

Employment Type: Part‑Time

Experience: years

Vacancy: 1