Team Leader - Quality Assurance and Employee Development

Global Excel; Sherbrooke; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global company in Sherbrooke, Canada is looking for a Team Leader in Quality Assurance & Employee Development. This role involves leading a team, improving coaching practices, and ensuring high-quality service delivery. The ideal candidate will have 2-3 years of experience in related fields and some leadership experience. We offer competitive compensation and opportunities for professional growth.

Benefits

Competitive salary

Performance bonus

RRSP Match program

Health and wellness initiatives

Financial assistance for education

Qualifications

• 2-3 years of experience in employee development or quality assurance roles.
• 1-2 years of leadership experience.
• Good knowledge of different coaching methodologies.

Responsibilities

• Leading a QA and development coaching team.
• Monitoring coaching effectiveness and operational efficiency.
• Overseeing operational initiatives to optimize quality program.

Skills

Leadership

Coaching methodologies

Bilingualism (English/French)

Quality assurance tools

Microsoft Office proficiency

Education

University or college degree

Job description

Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

The Team Leader - Quality Assurance & Employee Development (TL) plays a pivotal role in driving performance and fostering growth within the Quality Assurance and Employee Development team. This leadership position is responsible for overseeing daily operations, guiding team performance, and ensuring consistent, high-quality coaching delivery across key areas of the business.

What does your typical day look like?

• Leading and supporting a team of QA and development coaches to achieve strategic business outcomes;
• Monitoring and enhancing coaching effectiveness, quality standards, and operational efficiency;
• Aligning and optimizing auditing practices to ensure consistency and impact;
• Contributing to continuous improvement initiatives that elevate service delivery and employee experience;
• Build clear and focused development plans toinnovate on existing skillsets in the team;
• Monitor key performance indicators to ensure expectations are met;
• Promote and communicate the corporate strategy and vision as it relates to the team;
• Participate in strategic initiatives in support of organizational goals;
• Oversee operational initiatives tooptimizeour qualityprogram;
• Other duties as required.

What skills and training do you need?

• University or college degree preferred;
• 2-3 years of experience in employee development, quality assurance or other related roles;
• 1-2 years of leadership experience;
• English/French bilingualism is an asset;
• Good knowledge of different coaching methodologies, QA tools and methodologies;
• Travel insurance underwriting / policy knowledge;
• Proficiency in Microsoft Office products;
• Ability to coach and lead in a team environment.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: