Team Leader - Quality Assurance and Employee Development

Global Excel Management Inc.; Sherbrooke; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading service organization in Sherbrooke is seeking a Team Leader for Quality Assurance & Employee Development. The role involves leading a team, enhancing coaching effectiveness, and driving strategic outcomes. Candidates should have a degree and experience in employee development along with strong leadership skills. A competitive compensation package and professional growth opportunities are offered.

Benefits

Competitive compensation package

Performance bonus

RRSP Match program

Financial assistance for education

Health and wellness initiatives

Employee engagement programs

Qualifications

• 2-3 years of experience in employee development, quality assurance, or related roles.
• 1-2 years of leadership experience.

Responsibilities

• Lead a team of QA and development coaches to achieve strategic outcomes.
• Enhance coaching effectiveness and quality standards.
• Monitor key performance indicators.

Skills

Coaching methodologies

Quality Assurance tools

Bilingual (English/French)

Team leadership

Microsoft Office proficiency

Education

University or college degree

Job description

Job Description

Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

The Team Leader - Quality Assurance & Employee Development (TL) plays a pivotal role in driving performance and fostering growth within the Quality Assurance and Employee Development team. This leadership position is responsible for overseeing daily operations, guiding team performance, and ensuring consistent, high-quality coaching delivery across key areas of the business.

Responsibilities

• Leading and supporting a team of QA and development coaches to achieve strategic business outcomes;
• Monitoring and enhancing coaching effectiveness, quality standards, and operational efficiency;
• Aligning and optimizing auditing practices to ensure consistency and impact;
• Contributing to continuous improvement initiatives that elevate service delivery and employee experience;
• Build clear and focused development plans toinnovate on existing skillsets in the team;
• Monitor key performance indicators to ensure expectations are met;
• Promote and communicate the corporate strategy and vision as it relates to the team;
• Participate in strategic initiatives in support of organizational goals;
• Oversee operational initiatives tooptimizeour qualityprogram;
• Other duties as required.

Qualifications

• University or college degree preferred;
• 2-3 years of experience in employee development, quality assurance or other related roles;
• 1-2 years of leadership experience;
• English/French bilingualism is an asset;
• Good knowledge of different coaching methodologies, QA tools and methodologies;
• Travel insurance underwriting / policy knowledge;
• Proficiency in Microsoft Office products;
• Ability to coach and lead in a team environment.

When you apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: