Team Leader, Operations

CRATE & BARREL; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A home furnishings company located in Metro Vancouver is seeking a Team Leader, Operations. In this role, you will lead a team, coach associates on performance, and ensure exceptional customer service. Candidates should have strong communication skills and a passion for design, along with at least 1 year of retail or customer service experience. Flexible availability is required for this full-time position.

Qualifications

• 1+ years customer service or retail experience required.
• Open availability to work flexible hours on weekdays, evenings, and weekends.
• Availability to work two or more weekend days and at least one weekday or night for part-time roles.

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Train and develop associates on product knowledge and customer service.
• Promote and drive sales while maintaining product awareness.
• Review KPI results and identify opportunities for improvement.
• Ensure customers receive quick and efficient service.

Skills

Strong communication and interpersonal skills

Passion for design and home furnishings

Education

High school diploma/GED or equivalent

Job description

Overview

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment.

If you're creative, team spirited and have a passion for modern design, then join the team as Team Leader, Operations.

Responsibilities

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leaders to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you’ll bring to the table

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent
• 1+ years customer service or retail experience
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Minimum Starting Rate: $18.40 Hourly

Up to: $23.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.