Team Leader Medical Underwriting

Medavie Blue Cross; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading health insurance provider in Canada seeks a Team Leader for its Medical Underwriting department. This full-time permanent role involves leading a multi-disciplinary team, ensuring quality standards, managing projects, and collaborating with stakeholders. Applicants should have a Bachelor's degree, strong operational and leadership experience, and excellent communication skills.

Qualifications

• 3 to 5 years of operational experience, 2 to 3 years leadership experience.
• Ability to manage multiple projects and deadlines.
• Enjoys fast-paced, ever-changing environments.

Responsibilities

• Lead and develop a multi-disciplinary team handling Medical Underwriting.
• Ensure team meets productivity and quality standards.
• Perform trend analysis and report to management.
• Manage escalated service issues and employee performance management.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Project management

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Salesforce

Job description

Job Title

Team Leader Medical Underwriting Department : Client Solutions Competition : 87133 Internal / External : Both Employment Type : Full Time Permanent Location : Flexible, Any location Salary : Comprehensive Compensation Reports To : Manager

Role Summary

Reporting to the Operations Manager, Client Solutions, the incumbent in this role is responsible for leading and developing a multi-disciplinary team that handles the Medical Underwriting of individual and group benefits. The team also responds to inquiries from various internal and external stakeholders such as Broker / Corporate Sales, other Blue Cross plan sponsors.

The incumbent ensures the team meets productivity and quality standards; plans, coordinates and directs team members’ training and development programs and assesses workflow and operating procedures to devise the most efficient and effective methods of accomplishing the work to meet policy and client requirements. This is a production environment.

Key responsibilities

• Team oversight, including the day-to-day application of organizational policies and procedures. Assigns / establishes job duties and responsibilities, provides workflow management, quality review, coaching, and mentoring to achieve optimal effectiveness. Monitor performance of staff members and encourage career growth within the department.
• Team management activities, including : recruitment and hiring, goal setting, performance reviews and performance management, and other related employee-management tasks.
• Coordinates with the Training Consultant to effectively manage training materials and activities for the team.
• Analyzes individual and team performance
• Identifies process improvement opportunities to ensure attainment of key performance metrics
• Provides timely and accurate reporting to management team, performs trend analysis, and anticipates volume fluctuations and impact to service levels
• Provides analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department.
• Manages escalated service issues
• Represents the team at various meetings and holds regularly scheduled team meetings.
• Collaborates with other team leaders to ensure consistent business practices and processes.
• Work closely & maintain relationships with external partners [Blue Cross Life Chief Medical Underwriter, paramedical services, physicians]
• Participates in annual Medical Underwriting audit activities

Qualifications

Education: Bachelor's degree in business or a related field is preferred.

Work Experience: 3 to 5 years of operational experience, 2 to 3 years leadership experience.

Other Qualifications

• Proven ability to manage multiple competing projects and deadlines.
• Must have excellent customer service, verbal / written communication, and strong analytical and organizational skills.
• Enjoys working in a fast-paced, ever-changing environment and are flexible to changing priorities.

Computer Skills: Microsoft knowledge and strong computer skills are a must, knowledge of Salesforce and other workflow tools would be an asset.

Language Skills: Bilingualism would be considered an asset.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website by clicking on the link below.