Team Leader, Design & Trade

Crate and Barrel; Vancouver; Hybrid; CAD 42,000 - 58,000; Full time

Job summary

Crate and Barrel Vancouver is seeking a Team Leader – Design Services & Trade to energize the design desk and drive customer experience. You will mentor the team, manage schedules, and partner with leadership to meet sales goals and service standards.

You’ll coach associates on product knowledge, design services, and clienteling while ensuring a smooth operation on the sales floor with a focus on guest satisfaction and KPIs.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience coaching and developing a team to achieve goals.
• Strong communication and interpersonal skills.

Responsibilities

• Lead designated team and manage associate workload in partnership with Assistant Store Leader.
• Coach associates on performance and provide timely feedback.
• Train and develop associates on product knowledge, selling, customer service, and procedures.
• Promote sales as part of leadership on duty and review business results with leadership.

Skills

Retail leadership

Customer service

Coaching & mentoring

Sales driven

Team management

Communication

Problem solving

Tools

Microsoft Office

Google applications

Tablets

Job description

Driven and customer-focused, the Team Leader – Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader – Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

A day in the life as a Team Leader, Design & Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends