Team Leader, Customer Experience & Outreach

CRATE & BARREL; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading home furnishings retailer in Vancouver is seeking a driven Team Leader, Customer Experience & Outreach. In this role, you will lead a team to meet sales goals, coach associates, and ensure exceptional customer service. Ideal candidates should have at least 1 year of customer service or retail experience. Competitive compensation starts at $18.40/hour with potential to earn up to $23.00/hour.

Qualifications

• 1+ years customer service or retail experience.
• Open availability to work flexible hours including weekdays, evenings, and weekends (for full-time roles).
• Availability to work two or more weekend days and at least one weekday or night (for part-time roles).

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Partner with Assistant Store Leader to train and develop associates.
• Maintain understanding of new store initiatives.
• Promote and drive sales while maintaining product awareness.
• Review KPI results and identify opportunities for improvement.
• Communicate with Assistant Store Leader to review business results.
• Ensure customers receive quick and efficient service.

Skills

Strong communication and interpersonal skills

Passion for design and home furnishings

Education

High school diploma/GED or equivalent

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach.

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals—and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top‑notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a Team Leader, Customer Experience & Outreach

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

We'd love to hear from you if you have

• 1+ years customer service or retail experience
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Minimum Starting Rate: $18.40 Hourly

Up to: $23.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.