Team Leader

Adecco Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is hiring a Team Leader for a remote role in Canada. The successful candidate will supervise a contact centre team, ensuring exceptional performance and customer satisfaction. Candidates should have customer service experience, organizational and computing skills, and the ability to work in a dynamic environment. This is a full-time 6-month contract with competitive pay.

Benefits

Paid weekly

Health and safety programs

Medical and dental benefits

Free training programs

Quick onboarding process

Qualifications

• Minimum of 2-3 years of customer service experience.
• Must be legally eligible to work in Canada.
• Ability to supervise a team and achieve performance standards.

Responsibilities

• Lead, mentor, and coach teams to exceptional performance.
• Supervise a contact centre team to achieve targets.
• Handle escalated customer calls and conduct performance reviews.

Skills

Organizational skills

Computing skills

Attention to detail

Multi-tasking

Customer service

Leadership

Education

High school diploma

University degree or college diploma

Job description

Adecco is currently hiring a skilled and experienced Team Leader to work for our client, who is a world-leading class action administration firm. This is a remote job opportunity to work from anywhere in Canada!

Our client is searching for someone to assist with strong ability and experience to work in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.

If you’re passionate about cars, and enjoy helping people - we want to hear from you!

• Pay rate : $33.00 / hour.
• Location : Remote- anywhere in Canada
• Availability Required : Monday-Friday, between 9AM-9PM
• Job type : 6-month contract| full-time

Here why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Lead, mentor and coach teams to exceptional performance
• Supervise an assigned team of contact centre agents to achieve Brand identified targets
• Ensure that all customer expectations are exceeded
• Create a fun, friendly, and approachable team environment
• Provide recruiting support
• Conduct Performance Reviews
• Manage the daily operations of a contact center team
• Handle escalated customer calls
• Conduct recurring meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and achieve both Contact Centre key performance indicators
• Be an early warning system by focusing attention on customer complaints, and reporting data

Requirements:

• Must be legally eligible to work in Canada
• High school diploma at minimum with a university degree and / or college diploma considered an asset
• Minimum of 2-3 years Customer Service experience
• Must have excellent organizational skills
• Excellent computing skills
• Ability to multi-task and have a strong attention to detail
• Ability to supervise a team of individuals with different skill levels and enable them to achieve performance and quality standards
• Ability to display initiative and offer solutions to enhance team's performance
• Ability to handle personnel issues with professionalism and maturity
• Ability to work in a fast-paced, extremely customer-focused contact center
• Understand what it takes to deliver an exceptional experience
• Must be self‑motivated and demonstrate strong business decision‑making skills

Apply now to this Team Leader job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!