Team Lead (Store Supervisor)

Activate Games; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic technology company in Dartmouth is seeking a full-time Team Lead to oversee customer operations and staff at their Halifax store. The ideal candidate will ensure a positive customer experience, train and supervise team members, and manage store operations. Previous experience in a similar role is preferred, with strong skills in customer engagement and team leadership. This position offers a competitive wage and includes various benefits.

Benefits

Competitive wage

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years of previous experience in a similar role is preferred.
• Must be able to work day/evening/weekend shifts.
• Demonstrated collaborator and able to work with teams.
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required.

Responsibilities

• Ensure customers receive a positive experience during their visit.
• Oversee staff on shift, providing guidance and assistance.
• Train new employees and coach existing staff.
• Resolve customer complaints and escalate to the Store Leader as required.

Skills

Customer engagement

Team leadership

Proficiency in MS Office

Use of hand and power tools

Job description

Overview

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We fuse technology and physical activity to create live-action gaming experiences. This is a full-time Team Lead position at our Halifax store located at 72 Finnian Row.

The Team Lead works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit and to oversee all staff on shift, providing guidance and assistance as needed. The incumbent is expected to lead by example, modelling attendance, attitude, and attention to detail.

The Duties and Responsibilities

Customer and Store Operations

• Answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Perform overrides at check-in, complete daily cash-out sheets accurately, create and receive invoices, and take payments
• Resolve customer complaints and escalate to the Store Leader as required
• Communicate to the team and customers the status of the facility, including each room, to ensure the best customer experience
• Be aware of all Activate Programs and ensure they are applied in compliance with company standards

People Leadership

• Train new employees, lead with knowledge, with a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks; support them throughout the scheduled shift
• Facilitate solution-minded processes for customer questions, complaints and issues, and lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products; communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments; keep updated and accurate notes of related activities

The Qualifications

• 1-2 years of previous experience in a similar role is preferred
• Must be able to work day/evening/weekend shifts
• Proficiency in MS Office and related software
• Strength in engaging customer relations
• Proficient in the use of hand and power tools
• Demonstrated collaborator and able to work with teams
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required
• Previous experience overseeing a team of 10+ is an asset

The Perks

• Competitive wage
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.