Team Lead-Retail

Roots; Canada; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Roots in Kingston, Ontario is seeking a Team Lead to connect sales associates with store operations and drive exceptional customer experiences. Reporting to the Store Manager, you will lead by example on the floor and support the management team in daily tasks.

The role requires retail leadership, strong organization, and a passion for delivering quality service. Availability for weekends, holidays, and varied shifts is expected as part of the dynamic retail environment at Roots.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team.
• Experience with POS management and daily banking procedures.
• Strong organizational and problem solving skills.
• Passion for delivering exceptional customer experience.
• Availability for varied weekly shifts, including weekends.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans and drive results.
• Contribute ideas to leadership to improve store productivity and operations.
• Assist in onboarding and training of new associates.
• Coach associates on customer service fundamentals and provide feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to maximize store efficiency.
• Provide performance feedback to management.
• Ensure breaks and meal periods are scheduled for the team.
• Maintain open communication on the sales floor.
• Adhere to all company policies and procedures.
• Perform opening/closing procedures and inventory duties.

Skills

Leadership

Customer service

Organizational skills

Problem solving

Team collaboration

Communication

Tools

POS system

Job description

Kingston - Store 173, 229 Princess Street, Kingston, Ontario, Canada

Job Description

Posted Thursday, August 20, 2026 at 4:00 AM | Expires Friday, September 4, 2026 at 3:59 AM

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE’R LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;

Proven ability to successfully lead a sales team; viewed as a leader among peers;

Proven experience with POS management, daily banking procedures, and submitting timely reports;

Strong organization, and problem solving skills;

Passion for upholding an exceptional customer experience;

Collaborate with others, yet be self-motivated;

Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

Kingston - Store 173, 229 Princess Street, Kingston, Ontario, Canada