Team Lead Relational Security

Providence Health Care; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Team Lead for Relational Security to guide a team in creating safe and inclusive environments. The role involves leadership in trauma-informed care, managing RSOs, and fostering respect among diverse populations. Ideal candidates will possess a college diploma and 5 years of experience, with a focus on equity and cultural safety. The position offers a competitive salary and the opportunity to make a meaningful impact in healthcare.

Benefits

Competitive salary

Inclusive culture

State-of-the-art facilities

Qualifications

• A college diploma and five years of recent experience, including two years of supervisory experience.
• Knowledge of Indigenous cultural safety, equity, diversity, and inclusion.

Responsibilities

• Supervise and direct Relational Security Officers (RSOs).
• Provide a safe and healthy workplace using trauma-informed care.
• Interact compassionately with residents, patients, clients, and families.

Skills

Comprehensive knowledge in violence prevention

Knowledge in trauma-informed care

Demonstrated ability to interact with diverse populations

Leadership and managerial skills

Proficient in Microsoft Office

Education

College diploma in criminal justice or business administration

Job description

Salary

The salary range for this position is CAD $38.12 / Hr. - CAD $47.64 / Hr.

Summary

Are you passionate about creating safe inclusive and culturally respectful environments? As the Team Lead Relational Security you’ll be at the forefront of shaping a trauma-informed approach to safety and care. You’ll lead a dedicated team of Relational Security Officers (RSOs) providing guidance, coordination and support especially in critical moments when calm leadership matters most.

Grounded in the principles of trauma‑informed care, Indigenous cultural safety and humility, and equity, diversity and inclusion, you’ll deliver impactful training and orientation programs that empower RSOs to build trust and foster respectful relationships across the organization.

This is more than a security role; it’s a leadership opportunity to influence how safety is experienced and understood in a diverse and evolving environment. If you’re driven to lead with purpose and help shape the future of relational security in healthcare, we welcome your application.

What You Bring

Education

A level of education, training and experience equivalent to a college diploma in a related discipline such as criminal justice or business administration and five (5) years of recent related experience including at least two (2) years of supervisory experience.

Skills and Abilities

• Comprehensive knowledge in the principles and practices of violence prevention, de‑escalation and relational safety.
• Knowledge in trauma‑informed care, Indigenous cultural safety and humility, equity, diversity and inclusion, and anti‑racism.
• Demonstrated ability to interact with diverse and marginalized residents, patients, clients and families using a strengths‑based approach that demonstrates respect and the inherent dignity of each person.
• Demonstrated ability to engage relationally and facilitate empowerment, voice and choice for diverse and marginalized residents, patients, clients and families.
• Demonstrated leadership and managerial skills in a complex environment.
• Proficient in the use of Microsoft Office suite.
• Proven ability to mentor and motivate employees.

What We Offer

• A competitive salary: CAD $38.12–47.64 / hour (or $74,618–$93,273 annually).
• State‑of‑the‑art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in BC and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the campus will continue to lead innovations in care, research and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day

• Performs supervisory duties such as providing work direction, scheduling, leave approvals, calling in relief staff, completing performance evaluations, maintaining department policies and procedures and leading the orientation, training and education curriculum of assigned Relational Security Officer staff. Participates in the selection, hiring and disciplinary process for staff reports. Ensures that effective performance measures are assigned and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
• Provides a safe and healthy workplace for residents, patients, clients and staff using a trauma‑informed care approach, ensuring the principles and practices of Indigenous cultural safety and humility and equity, diversity and inclusion are at the forefront. Applies principles and practices of violence prevention, de‑escalation and relational safety as necessary. Reports unsafe situations; takes corrective action and/or notifies appropriate personnel.
• Interacts with diverse and marginalized residents, patients, clients and families demonstrating behaviors such as active listening, showing compassion, being self‑aware and building trust. Cultivates an understanding of the resident, patient, client and the health care environment using a strengths‑based approach that demonstrates respect and the inherent dignity of each person.
• Develops and maintains guidelines and protocols for the assignment of security access based on role responsibility and established criteria. Guides the development, recommendation and implementation of new or changed guidelines and protocols.
• Participates in interdepartmental and interagency quality improvement meetings.
• Develops and maintains guidelines and protocols for the assignment of security access based on role responsibility and established criteria. Guides the development, recommendation and implementation of new or changed guidelines and protocols.

Advance Your Career at Providence Health Care!

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish) and Səlílwətaʔ / Selilwitulh (Tsleil‑Waututh) Nations.