Team Lead Pharmacist

Shoppers Drug Mart; Ottawa; On-site; CAD 100,000 - 132,000; Full time

Job summary

MediSystem Pharmacy is seeking a Pharmacist Team Lead to join our Site Operations Supervisory Team in a fast-paced Long Term Care setting. You will report to the Operations Manager and oversee production schedules, staff performance, safety, and regulatory compliance.

The role emphasizes leadership, collaboration with staff and external clients, and continuous improvement while maintaining high standards of care and service.

Qualifications

• 3+ years proven hands-on experience in a high-volume environment as a supervisor or team lead.
• Bachelor of Pharmacy and current licensure with the Ontario College of Pharmacists.

Responsibilities

• Lead and collaborate with staff and clients to meet quality and productivity goals.
• Provide leadership, integrity, and effective communication across the team.
• Implement continuous improvement initiatives and manage staff performance.

Skills

Leadership

Communication

Coaching

Customer service

MS Office

KROLL

Education

Bachelor of Pharmacy

Ontario Pharmacists lic.

Tools

KROLL

Job description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

Why is this role important: As a member of the MediSystem Site Operations Supervisory Team, reporting directly to the Operations Manager, the Pharmacist Team Lead will play a critical role to meet established quality and productivity goals in a fast paced Long Term Care pharmacy.

What you'll do:

• Responsible to work in an efficient and collaborative manner with direct staff and internal and external clients
• Provide sustained performance and engagement through effective leadership, utilizing a high level of integrity, communication and involvement
• Recommend and implement continuous improvement initiatives
• Perform Pharmacist duties when required
• Embrace the core values of the organization: Care, Ownership, Respect and Excellence
• Assess employee performance and recommend promotions in area of expertise
• Establish/coordinate monthly and weekly production schedules and daily assignments of staff
• Responsible for staff hiring, employee engagement, health and safety and progressive discipline
• Identify, investigate, correct and document potential regulatory and safety problems
• Interact with customers on an as needed basis to address issues
• Troubleshoot situations that arise and determine resolution quickly to ensure minimal disruption
• Coordinate, manage and effectively complete all administrative responsibilities. This would include timesheet, vacation coverage, incident and corrective action reports, review processes, etc.
• Understand, meet and embrace the plant/department operational budgets, while able to communicate and teach the fundamentals of fiscal responsibility and operational excellence
• Reviewing and reconcile reports on a daily, weekly and monthly basis. Conduct information meetings for employees and/or Customers
• Participate in special projects to assist development goals and improve production processes to simplify procedures or reduce costs to the department
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• 3+ years proven hands‑on experience in a major high volume environment as a supervisor or team lead
• Bachelor of Pharmacy
• Currently licensed with the Ontario College of Pharmacists and in good standing
• Change implementer - ability to develop a powerful sense of shared purpose in others and motivate them to embrace change; ability to develop, communicate and gain commitment from the organization to do things differently in order to obtain higher levels of performance; ability to assess talent and implement programs to raise baseline performance; adept at balancing data, personalities and positional power when influencing others.
• Ability to work a flexible schedule including evenings and weekends
• Proven experience building highly effective teams and a fun and rewarding culture
• Excellent communication, coaching and customer services skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Must relate well to people with diverse personalities and styles, and is able to manage up, down, across and outside of the organization using tact and diplomacy.
• Communicates clearly and effectively.
• Strong MS Office (Excel, Access, PowerPoint), KROLL skills are preferred

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognises Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing, and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.