Team Lead Pharmacist

Shoppers Drug Mart; Ottawa; On-site; CAD 100,000 - 132,000; Full time

Job summary

Shoppers Drug Mart in Ottawa, Ontario, is seeking a Pharmacist Team Lead to join the MediSystem Site Operations Supervisory Team. You will lead staff and ensure quality and productivity in a fast-paced Long Term Care pharmacy.

Requirements include a Bachelor of Pharmacy and current Ontario Pharmacists license, 3+ years in a supervisor role, strong leadership and communication, flexibility for evenings and weekends, and experience building teams with a focus on customer service.

Qualifications

• 3+ years proven hands-on experience in a major high volume environment as a supervisor or team lead.
• Bachelor of Pharmacy.
• Currently licensed with the Ontario College of Pharmacists and in good standing.
• Change implementer with ability to motivate and drive change.
• Ability to work a flexible schedule including evenings and weekends.
• Proven experience building highly effective teams and a focus on customer service.
• Excellent communication, coaching and customer service skills.
• Knowledge of policies, procedures and duties related to customer service.
• Strong decision making and problem solving skills.
• Ability to manage diverse personalities and stakeholders with tact and diplomacy.
• Proficient in MS Office; KROLL skills are a plus.

Responsibilities

• Lead staff and ensure quality and productivity in a fast-paced Long Term Care pharmacy.
• Provide leadership and engagement to staff and clients while maintaining integrity.
• Coordinate, manage and complete administrative responsibilities (timesheets, schedules, reports).
• Identify, investigate and address regulatory and safety issues.
• Interact with customers to address issues and ensure service excellence.
• Support operational budgets and communicate fiscal considerations.

Skills

Leadership

Staff development

Coaching

Decision making

Problem solving

Communication

Team building

Change management

Education

Bachelor of Pharmacy

Tools

MS Office

KROLL

Job description

Why is this role important:

As a member of the MediSystem Site Operations Supervisory Team, reporting directly to the Operations Manager, the Pharmacist Team Lead will play a critical role to meet established quality and productivity goals in a fast paced Long Term Care pharmacy.

What you'll do:

• Responsible to work in an efficient and collaborative manner with direct staff and internal and external clients
• Provide sustained performance and engagement through effective leadership, utilizing a high level of integrity, communication and involvement
• Recommend and implement continuous improvement initiatives
• Perform Pharmacist duties when required
• Embrace the core values of the organization: Care, Ownership, Respect and Excellence
• Assess employee performance and recommend promotions in area of expertise
• Establish/coordinate monthly and weekly production schedules and daily assignments of staff
• Responsible for staff hiring, employee engagement, health and safety and progressive discipline
• Identify, investigate, correct and document potential regulatory and safety problems
• Interact with customers on an as needed basis to address issues
• Troubleshoot situations that arise and determine resolution quickly to ensure minimal disruption
• Coordinate, manage and effectively complete all administrative responsibilities. This would include timesheet, vacation coverage, incident and corrective action reports, review processes, etc.
• Understand, meet and embrace the plant/department operational budgets, while able to communicate and teach the fundamentals of fiscal responsibility and operational excellence
• Reviewing and reconcile reports on a daily, weekly and monthly basis. Conduct information meetings for employees and/or Customers
• Participate in special projects to assist development goals and improve production processes to simplify procedures or reduce costs to the department
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• 3+ years proven hands‑on experience in a major high volume environment as a supervisor or team lead
• Bachelor of Pharmacy
• Currently licensed with the Ontario College of Pharmacists and in good standing
• Change implementer - ability to develop a powerful sense of shared purpose in others and motivate them to embrace change; ability to develop, communicate and gain commitment from the organization to do things differently in order to obtain higher levels of performance; ability to assess talent and implement programs to raise baseline performance; adept at balancing data, personalities and positional power when influencing others.
• Ability to work a flexible schedule including evenings and weekends
• Proven experience building highly effective teams and a fun and rewarding culture
• Excellent communication, coaching and customer services skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Must relate well to people with diverse personalities and styles, and is able to manage up, down, across and outside of the organization using tact and diplomacy.
• Communicates clearly and effectively.
• Strong MS Office (Excel, Access, PowerPoint), KROLL skills are preferred

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)