Team Lead, L2 Operations – Canada (Bilingual)

RouteOne; Windsor; On-site; CAD 75,000 - 95,000; Full time

Job summary

A financial services company in Windsor, Ontario, is seeking a Team Lead, Level II Operations. This role involves managing support ticket queues and mentoring a team. Candidates should be bilingual in English and French, with strong analytical abilities and at least 5 years of experience in business analysis or a related field. The ideal applicant will also have leadership experience in a support or business operations team.

Qualifications

• 5+ years of experience as a Business Analyst or related role.
• 2+ years’ experience in a Team Lead or Supervisor role.
• Experience in project team leadership.

Responsibilities

• Manage and monitor support Canadian ticket queues.
• Lead the L2 Support team to maximize throughput of tickets.
• Mentor and coach team members.

Skills

Bilingual English and French (preferably Québécois)

Strong analytical skills

Team leadership

Proficiency in Microsoft Office

Experience with service desk technology

Knowledge of automotive financing

Education

Bachelor’s degree in business or technical area

Tools

Microsoft Excel

Salesforce

XML/HTML

Job description

A financial services company in Windsor, Ontario, is seeking a Team Lead, Level II Operations. This role involves managing support ticket queues and mentoring a team. Candidates should be bilingual in English and French, with strong analytical abilities and at least 5 years of experience in business analysis or a related field. The ideal applicant will also have leadership experience in a support or business operations team.