Team Lead (Intervenor Services Coordinator)

Sensity; Welland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community service organization in Welland is seeking a Team Lead (Intervenor Services Coordinator) to supervise a team of Intervenors delivering support services. This role requires post-secondary education in a relevant field, experience with individuals with disabilities, and leadership abilities. The position offers competitive benefits and the chance to make a meaningful impact in the community.

Benefits

Health Spending/Wellness Account

RRSP matching contributions

On-call incentive program

Class reimbursement after one year

Employee Assistance Program

Qualifications

• Experience working with individuals with disabilities and/or sensory loss.
• Two years experience leading a team in a supervisory role.
• Valid driver's license Class G and access to a reliable vehicle.

Responsibilities

• Oversee day-to-day operations for the team of Intervenors.
• Provide guidance and support to the Intervenors.
• Handle biweekly payroll approval for the team.

Skills

Leadership

Communication

Problem-solving

Education

Post-secondary education in Human Services or Social Services

Tools

MS Office Suite

Job description

About Sensity

Sensity is a not-for-profit organization providing services and programs to members of the deafblind community. We are recognized in Canada and around the world as a leader in the provision of Intervenor Services.

Do you love helping others? Are you looking for a career with purpose? With a career at Sensity, you will exercise creativity and experience personal growth and fulfillment through meaningful human connections.

Sensity has an exciting opportunity for a Team Lead (Intervenor Services Coordinator or ISC) to join our team of front line supervisors in Welland, ON. Reporting to the Manager of Intervenor Services, this position supervises a team of 10‑15 Intervenors in Residential and Community programs. The ISC ensures a strong team environment, coordinating and overseeing the delivery of programs for individuals supported in accordance with their person‑centered plans.

Sensity Offers

• Benefit plan including a Health Spending/Wellness Account
• An RRSP program where we match your contributions up to 3% of your earnings
• On‑call incentive program
• Up to 50% reimbursement for the successful completion of relevant classes at other learning institutions after one year of service
• Employee Assistance Program (EAP)
• Opportunities to participate in conferences and workshops in the community and abroad

Key Activities

• Overseeing day‑to‑day operations for the assigned individuals supported
• Supervises the team of Intervenors working with the individuals supported; commending excellent performance and addressing performance concerns
• Working alongside the Intervenors to ensure program quality standards of care/individual supported satisfaction are met
• Provides on‑call support anywhere from once biweekly to once monthly
• Handling inquiries and addressing concerns; advocating for the needs of the individual supported and their family
• Providing guidance and support to the Intervenors, including assisting with ad hoc problem solving
• Recruiting and hiring new Intervenors and ensuring appropriate orientation and training of new Intervenors
• Scheduling and conducting team meetings
• Conducting progress reports and performance appraisals
• Handling biweekly payroll approval for your team of Intervenors
• Handling budget management and processing financial documents for your programs
• Ensures appropriate protocols are in place to address medical, behavioural and health and safety issues

Education and Experience Required

• Post‑secondary education in Human Services, Social Services (or equivalent)
• Experience working with individuals with disabilities and/or sensory loss
• Two (2) years experience leading a team in a supervisory role
• Formal supervisory/leadership training an asset
• Working knowledge of medication administration
• Understanding of the Employment Standards and Occupational Health and Safety Acts
• Computer proficiency, with knowledge of MS Office Suite, including Word, Excel, PowerPoint and database software
• Employment is conditional upon receipt of a successful Vulnerable Sector Police Check along with a clean current driver's abstract
• Valid driver's license Class G, access to a reliable vehicle, and ability to obtain automobile insurance with a minimum liability of two million dollars is required

Working Environment and Physical Demands

• The position is primarily performed includes supporting individuals in public/community settings
• Salaried position based on 40 hours / week, with flexibility to work evenings & weekends
• This position is required to be on‑call outside of business hours on average for one week of every 4-6 weeks
• Occasional travel within Southwestern Ontario, including Sensity main office in Paris, ON

If you are interested in the Team Lead (Intervenor Services Coordinator) position located in Welland please apply Now by submitting your resume and cover letter.

All applications will be held in confidence. We thank all applicants, however, only those being considered for interview will be contacted.

Sensity is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier‑free recruitment and selection processes and work environments. If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.