Team Lead, Global Payments Processing & Investigations

Scotiabank; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading financial institution in Ontario seeks an Assistant Manager for Processing & Investigations. This role involves leading a team responsible for delivering high-quality service to diverse corporate and commercial clients. The ideal candidate will have strong leadership skills and operational management experience, with a focus on customer satisfaction and data integrity. This position offers a dynamic work environment with a responsibility to meet tight deadlines and manage client expectations.

Qualifications

• Must provide effective leadership to team members.
• Experience in managing customer service operations is essential.
• Ability to adapt to rapid changes in business demands.

Responsibilities

• Lead a team of Senior Processing Officers to meet customer needs.
• Ensure service delivery for Domestic and International payments.
• Handle escalated customer queries and operational issues.

Skills

Leadership

Customer service

Operational management

Job description

A leading financial institution in Ontario seeks an Assistant Manager for Processing & Investigations. This role involves leading a team responsible for delivering high-quality service to diverse corporate and commercial clients. The ideal candidate will have strong leadership skills and operational management experience, with a focus on customer satisfaction and data integrity. This position offers a dynamic work environment with a responsibility to meet tight deadlines and manage client expectations.