Team Lead (Full-Time) - Guildford Town Centre

RW&CO; Surrey; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading clothing retailer in Canada is seeking a Team Lead to drive store performance and foster a positive team environment. The ideal candidate will have at least 6 months of leadership experience, a high school diploma, and strong multitasking abilities. This role offers exclusive benefits, including paid time off, monthly bonuses, and career advancement opportunities, making it an excellent opportunity for those ready to grow within a dynamic company.

Benefits

Paid Time Off

Access to a comprehensive benefits program

Monthly Bonus potential

Tuition Reimbursement

50% Discount on all brands

Generous Referral Policy

Responsibilities

• Drive store performance and achieve sales goals.
• Coach and mentor team members for better performance.
• Manage daily operations including scheduling and policies.

Skills

Leadership experience

Motivation and guidance

Multitasking

Customer service focus

Education

High school diploma or GED equivalent

Job description

Company Description

At RW&CO., our mission is to create clothes for the style‑savvy to feel empowered in, without sacrificing their individuality or personality. We believe every single outfit reveals possibility, and we share our community’s love for the confidence that our products, services, and expertise bring to their life, everywhere, every day. We strive to be a brand that is not only on‑trend but also dedicated to our community – which means all our products are made with care, passion, and with quality materials so they’re built to last. Sounds like you? Become the ultimate RWInsider and start your RCL career today!

RCL has been a proudly Canadian company since our founding in Montréal, Quebec almost 100 years ago. Our product design teams, head office and stores are all based in Canada.

Job Description

As a Team Lead, you will report to the Store Manager and support the Management Team in fostering an inclusive, positive team environment. You will play a key role in driving store success by leading the team to achieve sales and profit goals, while also contributing to recruiting, performance management, training, and development efforts. Your adaptability to changing situations, environments, responsibilities, and schedules will be essential to your success in this role.

Day In The Life

• Drive the store’s performance by ensuring alignment with company objectives and key performance indicators (KPIs).
• Lead daily operations by effectively managing policies, procedures, shrink/loss prevention, payroll, reporting, and staff scheduling.
• Execute merchandising strategies while maintaining a clean, consistent, and welcoming store environment that enhances the customer shopping experience.
• Coach and mentor team members through regular feedback and on‑the‑spot training to support their development and improve performance.
• Foster open and effective communication with the Store Manager and District Manager to ensure alignment and operational efficiency.

Qualifications

• Minimum of 6 months of leadership or supervisory experience in a customer‑focused environment.
• Proven ability to motivate and guide a team toward shared goals.
• High school diploma or GED equivalent.
• Strong multitasking skills with the ability to thrive in a fast‑paced setting while delivering an exceptional customer experience.
• Availability to work evenings and weekends.

Additional Information

What Sets Us Apart

Hiring Rate

Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience).

Exclusive Benefits

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work‑life balance.
• Well‑being first: Access a comprehensive benefits program designed to take care of you.
• Monthly Bonus: Attractive bonus potential to reward your efforts and outstanding performance! (Certain conditions apply)
• Career Advancement: Opportunities for professional growth and career development (certain conditions apply).
• Tuition Reimbursement: Invest in your future with financial support for your education (certain conditions apply).
• 50% Discount on all RCL brands, including PENN., Reitmans, and RW&CO. – because treating yourself has never been more affordable!
• Generous Referral Policy: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn! (Certain conditions apply).

Equal Opportunity Employer

RCL - Reitmans Canada Ltd is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience.

We thank all applicants. Only selected candidates will be contacted.