Team Lead, Fraud Investigations

Wealthsimple Inc.; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid vacation

Wellness days

Work outside Canada up to 90 days per/

Job summary

Wealthsimple Inc. is seeking a Team Lead to guide a pod of Fraud Investigators, overseeing daily operations, coaching, and strategic decision-making. You will act as escalation point for complex cases, drive performance, and ensure investigations meet SLAs while maintaining quality.

You will partner with Risk, Compliance, and Product to surface insights, improve defenses, and mentor teammates to build a culture of accuracy and accountability across our fraud investigations program.

Qualifications

• 3+ years of direct, hands-on experience in backend fraud investigations (e.g., banking/fiat fraud, account takeovers, payments, or digital assets).
• Proven track record of mentoring, coaching, or leading peers.
• Deep understanding of fraud typologies and financial ledgers; analyze data (IPs, device IDs, transaction metadata) and spot anomalies.
• Strong bias for action and high-stakes decision-making with incomplete information.
• Excellent written and verbal communication; translate investigations into business impact for leadership.

Responsibilities

• Manage day-to-day operations of a pod of Fraud Investigators; conduct 1:1s and coach team members.
• Oversee complex fraud queues; maintain case-closure SLAs without sacrificing quality.
• Step in on the most complex, high-dollar investigations; act as escalation point.
• Lead weekly calibration sessions; document trends; partner with Risk, Compliance, and Product to build defenses.
• Ensure case documentation supports client relationships during high-stress situations.
• Serve as chief quality-control for the pod; establish playbooks and ensure regulatory alignment.

Skills

Fraud investigations

Mentoring

Leadership

Data analysis

Communication

Job description

Build something people love

Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.

We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work.

At Wealthsimple, we take our clients' security seriously. The Fraud Investigations team is the front line of defense within our Security & Risk group. We are looking for a sharp, decisive, and detail-obsessed Team Lead to oversee a pod of Fraud Investigators.

You won't be tied to just one type of fraud. As a Team Lead, you will be the player-coach guiding the detectives who protect our platform from everything from complex account takeovers to sophisticated money mule networks. You will act as the ultimate escalation point, drive team performance, and ensure our defenses stay one step ahead of the bad actors.

What You Will Do:

• Manage the day-to-day operations of a pod of Fraud Investigators. Conduct 1:1s, run side-by-sides, and actively coach your team to elevate their investigative techniques and decision-making.

• Oversee complex fraud queues, ensuring the team strictly maintains case-closure Service Level Agreements (SLAs) without sacrificing investigative quality.

• Step in on the most complex, ambiguous, or high-dollar investigations. You are the final set of eyes when an investigator needs help navigating a tricky bank indemnity, a complex crypto trace, or a sophisticated identity ring.

• Lead weekly calibration sessions with your pod. Spot emerging fraud typologies across the platform, document trends, and partner directly with Risk, Compliance, and Product to build better automated defenses.

• Ensure your team’s case documentation is flawless, empowering client-facing teams with exactly what they need to manage the client relationship during high-stress situations.

• Serve as the chief quality-control officer for your pod, establishing investigative playbooks and ensuring all decisions align with Wealthsimple’s risk appetite and regulatory requirements.

What you bring:

• 3+ years of direct, hands-on experience in backend fraud investigations (e.g., banking/fiat fraud, account takeovers, payments, or digital assets).

• Proven track record of mentoring, coaching, or leading peers. You know how to build a culture of psychological safety, calm, and focus in a high-stress environment.

• Deep understanding of fraud typologies and financial ledgers. You can look at complex data (IPs, device IDs, transaction metadata) and instantly spot the behavioral anomalies.

• Strong bias for action. You make sound, high-stakes decisions with incomplete information, and you know exactly when to elevate and when to hold.

• Exceptional written and verbal communication skills. You can translate complex fraud investigations into clear business impact for leadership and partner teams.

Why Wealthsimple?

Top-tier health benefits and life insurance

Long-term group savings with employer match, through Wealthsimple for Business

20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

90 days away: work outside Canada for up to 90 days per year

Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.