Team Lead, Enrollment Services - Appendix D/Temporary Assignment

Fanshawe College; London; Hybrid; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Comprehensive Pension (CAAT)

Vacation & Benefits: 8% in lieu of VAC

Professional Development

Inclusive campus culture

Job summary

Fanshawe College is seeking a skilled Enrollment Services professional to coordinate the enrollment and registration of full- and part-time post-secondary and adult students. You will guide the enrollment services team, streamline processes, and train staff on registrations, ensuring accurate fee billing, advanced standing, re-admissions, and transfer processes.

You will also investigate out-of-policy issues, collaborate with other departments, and implement changes to improve service delivery

Qualifications

• Post-secondary 2-year diploma in Business Administration, Project Management, Office Administration, Social Sciences, Humanities or Communications
• Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
• Experience demonstrating leadership in a team setting
• Experience guiding the daily work tasks of others
• Experience multi-tasking under pressure, prioritizing to meet deadlines and the ability to work independently
• Experience with post-secondary student information systems

Responsibilities

• Coordinate enrollment registrations for full- and part-time post-secondary and adult training students
• Provide guidance to the enrollment services team and assist with problem solving and priorities
• Train team and staff on registration matters
• Investigate and resolve non-standard student issues and recommend process changes
• Work with Systems Analysts to ensure effective computer processes and improve service delivery

Job description

If you are a current Fanshawe College employee, please apply to jobs directly through Workday . Do not apply on the external career page.Interested in growing your career at Fanshawe College?Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.Working at Fanshawe CollegeFanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.Posting Closing Date:October 16, 2026Campus Location:London, ONDepartment:ADR1 Admissions and RegistrationEmployment Group:SupportPay Details:$38.09 HourlyWorker Sub-Type:Fixed term (Fixed Term)Time Type:Full timeRemote Type:In-PersonContract End Date:April 30, 2028Hours of Work per Week:35Job Description:This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.Note: 1 vacancy available. This position is deemed a critical vacancy.Work Mode: This position is hybrid, three days on-site per week.Payband: This position is paid at Payband H. $38.09 - $44.04 per hour.Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.Why this Role is ImportantReporting to the Manager, Registration, Records & Apprenticeship. The Incumbent co-ordinates the tasks associated with the enrollment registration of full and part-time post secondary and adult training students. eg. compulsory fee billing, advanced standing, re-admissions and program transfer, withdrawal processes, course drop/add issues. Provides guidance and advice to the enrollment services team, troubleshoots and streamlines associated processes. Creates communications to students and co-ordinates distribution of same. Liaises with other departments on matters related to the registration of post secondary students. e.g. out of the norm drop/add or grade change issues, co-op processes, athletics department support. Works with other Team Leads to set priorities and accomplish departmental goals.How You’ll Make an ImpactProvides guidance and advice to the enrollment services team on a regular basis for orderly achievement of deadlines as required for the activities that are associated with the registration of full-time and part-time post secondary and adult training students. Activities include: advanced standing, re-admission, and program transfer admission processes, student program withdrawal process, course drop/add process, compulsory fee billing, co-op fee billing, refunds, part-time registration.Performs the role of key resource person to the enrollment services team and assists team members with problem solving and setting priorities. Arranges and/or conducts training for the team and other Registrar’s Office staff members on registration matters.Investigates and recommends solutions for out-of-the-norm student issues that are not always addressed by College Policy.Recommends and implements changes to processes to improve service delivery and eliminate problems. Works co-operatively with Systems Analysts and Systems Co-ordinator to ensure computer processes developed are effective. Works with other Team Leads to set priorities, meet deadlines and accomplish departmental goals. Works with academic divisions to provide improved service.Incumbent is a super user of the student system and has functions that are available to very few staff, due to the care required in their application. Tasks associated with these functions require forethought, a thorough understanding of the steps in the process, and complete awareness of the risk involved if an error is made. Using these tools, incumbent corrects errors in academic (course) and student records that cannot be solved at the level of the customer service agent.Analyzes student enrollment data to support enrollment reporting for internal purposes and ministry reporting. Identifies discrepancies and resolves data issues to provide accurate enrollment data.Creates and maintains the post secondary control course sections based on enrollment projections, academic calendar and dates provided by the Academic divisions. Accuracy and in depth knowledge of program format is critical in this task as the data contained on the control course sections provides the basis for student registration records including course enrollment and fee assessment. Maintains the section's maximum capacity to facilitate or prevent registrations.Recommends effective methods of communication for advanced level applicants on admission and registration matters. Reviews content with other college departments for currency, updates the text on FACS, using virtual fields, bookmarks, knowledge of communication management module. Arranges distribution of large volumes of communications to students for matters relating to the registration. (e.g. fee billing, orientation, admission decisions)Performs other related duties as assignedWhat You’ll BringPost-secondary 2-year diploma in Business Administration, Project Management, Office Administration, Social Sciences, Humanities or CommunicationsMinimum 2 years’ experience in a high-volume, multi-task environment with direct customer serviceAn equivalent combination of education and experience may be consideredExperience demonstrating leadership in a team setting. Experience guiding the daily work tasks of othersExperience multi-tasking under pressure, prioritizing to meet deadlines and the ability to work independentlyExperience with post-secondary student information systemsWhat This Opportunity OffersComprehensive Pension : Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.Vacation & Benefits : Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being—both at work and beyond.Professional Development: Learning is at the heart of the Fanshawe experience—for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.Inclusive, Meaningful Campus environment : Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.Ready to Apply?Ready to take the next step in your career? If you’re a detail-oriented problem solver who enjoys supporting student success, guiding teams, and improving processes, we encourage you to apply and help make a meaningful impact on the student experience at Fanshawe College!Fanshawe College uses Workday to manage recruitment and hiring processes.Educational CredentialsWhile transcripts are not required for the interview, they are mandatory as a condition of employment.Equity, Diversity and InclusionFanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.AccommodationFanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [e-mail] AcknowledgementFanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.We thank all applicants for their interest; however, only those chosen for an interview will be contacted.