TEAM LEAD, CLIENT SUPPORT - Alberta South

BDC; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian financial institution in Calgary is seeking a Team Lead, Client Support to oversee operations and foster a collaborative environment. The ideal candidate will have over 5 years of experience in client support or team leadership and a strong business administration background. This role offers competitive compensation and a hybrid work model.

Benefits

Flexible and competitive benefits

Employee Savings and Investment Plan

Paid vacation and personal days

Opportunities for learning and development

Qualifications

• 5+ years of experience in client support, client-facing roles, or team leadership.
• Strong collaboration and influencing skills across multiple stakeholders.
• Excellent interpersonal, verbal, and written communication abilities.

Responsibilities

• Lead a team of Client Support Coordinators to deliver exceptional client experiences.
• Recruit, onboard, and coach CSCs to achieve high performance.
• Monitor and optimise workflows to improve efficiency and client satisfaction.
• Partner with Vice President to develop and implement operational plans.

Skills

Client support

Team leadership

Communication

Collaboration

Problem-solving

Education

College diploma or bachelor's degree in business administration

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As Team Lead, Client Support, you will lead a team of Client Support Coordinators (CSCs) who play a critical role in delivering exceptional client experiences and supporting business development initiatives. Based in Calgary, you will oversee operations across Calgary, Lethbridge, and Cranbrook business centres, ensuring alignment with regional and national objectives while fostering a culture of collaboration, growth, and operational excellence.

CHALLENGES TO BE MET

In a typical week, you would:

• Team Leadership & Development: Recruit, onboard, and coach CSCs to achieve high performance and career growth.
• Provide regular feedback, mentorship, and recognition to build engagement and capability.
• Inspire and align your team with clear goals and shared purpose.
• Create an inclusive environment, coach for development, and celebrate achievements.
• Remove obstacles, prioritize effectively, and leverage resources to deliver results.
• Operational Excellence: Ensure timely and accurate administrative support for Account Managers and business centres.
• Monitor and optimise workflows to improve efficiency and client satisfaction.
• Strategic Collaboration: Partner with Vice President and Business Centre Managers to develop and implement operational plans.
• Support change management initiatives and maintain strong cross‑functional relationships.
• Performance Management: Review area performance, budgets, and expenses; prepare reports and dashboards, oversee team performance.
• Organise leadership meetings and area events to strengthen team alignment and market presence.
• Facilities Oversight: Manage premises maintenance and facilities‑related activities for business centres.

WHAT WE ARE LOOKING FOR

• College diploma or bachelor’s degree in business administration (or equivalent).
• 5+ years of experience in client support, client‑facing roles, or team leadership.
• Strong collaboration and influencing skills across multiple stakeholders.
• Excellent interpersonal, verbal, and written communication abilities.
• Valid driver’s license and access to a vehicle.

WHAT WE OFFER

• A culture that values growth and development with strong leadership, innovation, and strives for continuous improvement.
• Competitive compensation and benefits.
• Hybrid work flexibility.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.