Team Lead, Alternate Neighbourhood Crisis Response

Somerset West Community Health Centre; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community health organization in Ottawa is seeking a Team Lead for its Alternate Neighbourhood Crisis Response program. Responsibilities include supervising crisis response workers and ensuring seamless service delivery. The ideal candidate will have 3-5 years of experience in service delivery related to mental health and substance use, alongside a post-secondary degree. This is a full-time role with a pay scale of $37.48/hr to $45.20/hr.

Benefits

Paid personal leave

Paid sick leave

Optional pension plan participation

Qualifications

• Lived experience related to mental health, substance use, and/or homelessness.
• Minimum 3-5 years of experience in relevant service delivery.
• Driver's License (G class) required.

Responsibilities

• Supervise crisis response workers and ensure coordinated service delivery.
• Provide hands-on support in crisis management and client care.
• Coordinate and monitor team activities in a 24/7 operation.

Skills

Mental health experience

Substance use experience

Crisis management

Communication skills

Team coordination

Problem-solving

Education

Post-secondary degree in social work or related field

Tools

Microsoft Office Suite

Job description

Career Opportunity

Job Title: Team Lead, Alternate Neighbourhood Crisis Response

Department: ANCHOR

Classification: Team Lead

Status: Term Full time (35 Hours / week) - Ending June 30, 2027
Shifts will include evenings, weekends, overnights and holidays.

Location: 55 Eccles/ Centertown CHC

Reporting to: ANCHOR Manager

Pay Scale: $37.48/hr - $45.20/hr, plus 14 hrs of paid personal leave, 35 hrs of paid Sick Leave and optional participation in the HOOPP pension plan.

Deadline to Apply: Until a suitable candidate is selected

Apply to: https://swchc.bamboohr.com/careers/738

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About us

We are Somerset West Community Health Centre (SWCHC), a non-profit, community‑governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti‑racist, anti‑oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

What the Program Entails

The Alternate Neighbourhood Crisis Response (ANCHOR) Program is an innovative project that provides a community‑based, non‑police response and follow‑up for individuals experiencing crises in the Centretown and Somerset West catchment areas. The project is a collaborative initiative. Partners include Centretown and Somerset West Community Health Centre, Community Navigation of Eastern Ontario (CNEO)/211, the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, and other community interest holders. The project began offering services in August 2024.

What You’ll Do

Reporting to the Manager, ANCHOR, and Manager of Community Engagement (SWCHC), the Program Team Leads are responsible for the on‑the‑ground, day‑to‑day operations of the ANCHOR program/teams.

The ANCHOR Program brings staff from two community health centres together as one team. The Team Leads work with leadership from both centres to ensure integration and provide coordinated, seamless service delivery. The incumbents will be responsible for supervising crisis response workers at CCHC and SWCHC’s main offices and at off‑site locations, including staff working shifts across this 24‑hours‑a‑day, 7‑days‑a‑week operation.

The Program Team Leads are responsible for supporting the day‑to‑day functioning of CCHC and SWCHC’s mobile crisis response for ANCHOR using advanced expertise in harm reduction and trauma‑informed care. The Program Team Leads provide hands‑on support by coordinating and monitoring team activities, providing coaching and mentorship to team members, and leading best practices in client care planning, practice support and debriefing for complex cases. The Program Team Lead works in collaboration with staff from within CCHC, SWCHC and community partners to ensure a high standard of care for individuals accessing support through the ANCHOR program.

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What We’re Looking For

Life And Work Experience

• Lived experience related to mental health, substance use and/ or homelessness (please clearly self‑identify)
• Identifies as member of Indigenous, Black and/ or racialized communities (please clearly self‑identify)
• Minimum 3‑5 years of experience in service delivery related to: harm reduction, trauma‑informed care, mental health, and/or substance use health and addictions, culturally safe services
• Experience supporting or coordinating teams in a health and social service environment
• Experience with data collection and reporting
• Excellent verbal and written communication skills
• Advanced experience working with individuals with mental health, substance use health and/ or addictions
• Advanced experience working with individuals with mental health, substance use health and/ or addictions.

Your Education Path

• Post‑secondary degree in social work, mental health and substance use or related field or equivalent combination of educational, professional, and lived experience.
• Driver’s License (G class) required to operate motor vehicle

Required Language

• English, written and spoken.
• French, and other languages are an asset

What You Bring to the Table

• Advanced skills and knowledge in service delivery related to: harm reduction, trauma‑informed care, mental health, and/or substance use health and addictions
• Understanding of best practices related to interdisciplinary team care coordination and case management
• Highly developed problem solving and crisis management skills
• Demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals
• Demonstrated skills in supporting teams, debriefing, dealing with pressures and problem‑solving
• Ability to function as a member of a team, share roles and work cooperatively with other team members
• Strong interpersonal skills
• Demonstrated understanding of and ability to apply an anti‑oppression lens
• Demonstrated understanding of and ability to apply harm reduction and trauma informed principles and strategies
• Knowledge of with data collection analysis and reporting
• Excellent organizational and administrative skills
• Proficient with Microsoft office suite
• Ability to flex schedule when needed to respond to needs of a 24/7 program

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Ready to Apply?

Take your career to the next level! Submit a cover letter and your resume to: https://swchc.bamboohr.com/careers/738

This position will remain open until a suitable candidate is found

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Equal Opportunity Statement

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two‑Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.