Team Lead Affiliate Marketing Services

Paysafe; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading digital marketing agency in Montreal is seeking a Team Lead, Affiliate Marketing Services to oversee a dynamic team. The role involves leading affiliate strategies, managing client relationships, and optimizing processes to drive growth. Ideal candidates should have at least 5 years of relevant experience, excellent leadership capabilities, and a strong understanding of affiliate marketing. Fluency in additional languages is a plus.

Qualifications

• Minimum of 5 years of experience in customer service, marketing and/or business development required.
• Self-motivated with strong initiative and a desire to learn.
• Fluency in German, Spanish, or French is an asset.

Responsibilities

• Train and mentor team members while managing client escalations.
• Guide best practices for affiliate management and propose strategies.
• Manage affiliate relationships within the IA Network.
• Assist with client calls and optimize communications strategy.
• Document workflows and identify platform enhancements.

Skills

Affiliate marketing knowledge

Team leadership

Client servicing skills

Strong communication skills

Problem-solving abilities

Project management

Analytical skills

Education

University or College degree in Marketing

Tools

Affiliate tracking platforms

Email marketing tools

Microsoft Word

Microsoft Excel

Job description

Position Overview

We are currently looking for a Team Lead, Affiliate Marketing Services to join our Income Access team.

Access your digital marketing future by joining an agency that specializes in digital marketing services and technology solutions for the constantly evolving online market place. As a supplier of award-winning affiliate tracking and reporting software, Income Access has been a leader in the iGaming industry.

Income Access’ success is built on adding value to our partners by demonstrating an appreciation for the relationship between identifying needs and providing solutions. We develop impactful digital marketing solutions by bringing together experts in affiliate marketing, social media marketing, web development, graphic design and copywriting.

With a blend of projects that focus on both autonomous and collaborative skills, Income Access offers room for growth and an environment that fosters new abilities. Are you ready to take the next step by working at a forward-thinking company that values creativity and nurtures talent?

Summary

The Team Lead, Affiliate Marketing Services is responsible for leading and supporting a team of Affiliate Marketing Managers, overseeing training, and client servicing, while also managing and growing the IA Affiliate Network through strategic recruitment, communication, and optimization initiatives. This role combines team leadership with hands-on management of affiliate relationships, client integrations, and network development to drive growth and ensure service excellence.

The ideal Team Lead, Affiliate Marketing Services is a self-starter, people-person who is creative and dynamic. They will have a passion for marketing, a strong interest in the iGaming community and client-facing skills that allow them to build and maintain relationships with Income Access partners. Candidates should be effective problem-solvers, have strong writing skills and a strong background in client servicing.Experience in e-marketing or affiliate marketing is an asset and a background in customer service or business development is an advantage.

Responsibilities

• Team Leadership & Support: Train and mentor team members, oversee onboarding, and support day-to-day operations and client escalations.
• Affiliate Program Strategy: Guide best practices for affiliate management, support developing monthly goals, and propose marketing strategies and tools.
• IA Network Oversight: Manage affiliate relationships within the IA Network, approve new affiliates, and recruit new affiliates per month.
• Client & Network Support: Assist with client calls, integrations, and newsletters; manage communications strategy and optimize targeted mailers.
• Process & Product Improvements: Document workflows, identify platform enhancements, streamline payments.

Knowledge, Skills & Abilities

• Strong understanding of affiliate marketing, partner relationship management, and client servicing
• Proven experience leading and mentoring teams in a marketing or client-facing environment
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the ability to identify and act on growth opportunities
• Strong problem-solving skills and a proactive, solutions-oriented mindset
• Ability to manage multiple projects and competing priorities efficiently
• Comfortable using data to analyze performance and guide decision-making
• Experienced with affiliate tracking platforms and email marketing tools
• Knowledge of SEO, PPC, and broader internet marketing concepts
• Familiarity with HTML and basic web technologies
• Organized and process-driven, with sharp attention to detail
• Creative and analytical, with the ability to balance both approaches
• Adaptable team player who collaborates well across departments
• Self-motivated, with strong initiative and a desire to learn
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Fluency in German, Spanish, or French is considered an asset

Experience & Education

• University or College degree in Marketing or a related field, highly desirable.
• Minimum of 5 years of experience in customer service, marketing and/or business development in a product environment, required.