Team Lead, Account Management

Lightspeed Commerce; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading commerce platform company in Montreal is seeking a Team Lead for Account Management to guide and develop high-performing Account Managers. You will oversee a strategic portfolio of key accounts while ensuring the team meets their KPIs in driving revenue retention. The ideal candidate has extensive experience in SaaS sales and proven leadership skills. Join us to create exceptional customer experiences with an inclusive and innovative team.

Responsibilities

• Lead a team of AMs responsible for driving Net Revenue Retention (NRR).
• Coach, shadow, and perform call quality reviews for the team.
• Monitor and optimise sales and retention tactics for the AM team.
• Work with internal stakeholders to execute the AM commercial playbook.
• Maintain a smaller, strategic portfolio of key accounts.

Skills

Extensive experience selling SaaS

Relevant work experience in IT solutions

Experience in leading teams

Proven success managing high-value accounts

Job description

We are looking at Team Lead, Account Management to lead, engage and develop a team of high performing Account Managers (AMs), supporting the team to develop valuable relationships with existing customers, while directly managing a small, high-value portfolio of key accounts.

What you'll be doing:

• Lead a team of AMs responsible for driving Net Revenue Retention (NRR), helping them understand, plan and apply sales methodologies and commercial activities to meet their KPIs.
• Undertake coaching, shadowing, and call quality reviews for individual team members, identifying gaps and coordinating training and development activities.
• Monitor and optimise sales and retention/churn management tactics for the AM team (pipelines, calls and emails).
• Work closely with your leader, Revenue Operations, and other internal stakeholders to execute the AM commercial playbook and deliver on strategic initiatives (e.g. price increases, product adoption, new MRR opportunities).
• Collaborate with global team leads/managers to share ideas and develop strategies

Other Responsibilities

• Maintain a smaller, strategic portfolio of key accounts to:
• Drive NRR, product adoption, and expansion within the assigned portfolio.
• Deliver Quarterly Business Reviews and Success Plans for your accounts.
• Monitor account health and usage data, applying proactive retention and growth strategies.
• Act as a trusted partner, building deep relationships and advocating for your customers internally.
• Use your own portfolio experience to stay close to customer needs, market changes, and operational realities, applying these insights to your leadership of the team.

And a little bit of....

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• Extensive experience selling SaaS.
• Relevant work experience in an industry like IT solutions, software sales, e-commerce, point of sale, retail or technology.
• Experience in leading teams.
• Proven success managing a portfolio of high-value accounts.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.