Team Lead – 24/7 Public Safety Dispatch

Government of Nova Scotia; Shubenacadie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A provincial government agency in Shubenacadie is seeking a Team Lead to manage dispatch operations. The successful candidate will supervise dispatch operators, ensure effective service delivery, and train new staff. Applicants should have a two-year post-secondary degree and at least three years of relevant experience, including supervisory capacity. The role demands strong leadership, communication skills, and the ability to manage multiple priorities in a fast-paced environment. Benefits include a pension plan and various employee support programs.

Benefits

Defined Benefit Pension Plan

Health and Dental Insurance

Employee and Family Assistance Programs

Career development opportunities

Free on-site parking

Qualifications

• 3+ years of related experience with at least 1 year of supervisory experience.
• Ability to thrive in a fast-paced work environment.
• Expert in managing multiple tasks simultaneously.

Responsibilities

• Supervise dispatch operators for effective service delivery.
• Oversee new initiative implementation and provide training.
• Handle escalations from clients and staff concerns.

Skills

Interpersonal communication

Organizational skills

Leadership

Conflict resolution

Fast-paced environment adaptation

Education

Two-year post-secondary degree

Tools

Microsoft Office Suite

GPS tracking programs

Job description

A provincial government agency in Shubenacadie is seeking a Team Lead to manage dispatch operations. The successful candidate will supervise dispatch operators, ensure effective service delivery, and train new staff. Applicants should have a two-year post-secondary degree and at least three years of relevant experience, including supervisory capacity. The role demands strong leadership, communication skills, and the ability to manage multiple priorities in a fast-paced environment. Benefits include a pension plan and various employee support programs.