Team Lead – 24/7 Public Safety Dispatch

The Government of Nova Scotia; Shubenacadie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental agency in Nova Scotia is seeking a Team Lead to supervise dispatch operations at the Shubenacadie Radio Communications Centre. This position requires a two-year post-secondary degree and relevant supervisory experience. The Team Lead will ensure effective service delivery and train dispatch operators. The role also involves managing schedules and providing ongoing feedback in a demanding work environment. Competitive benefits and salary range offered.

Benefits

Defined Benefit Pension Plan

Health and Dental Insurance

Employee and Family Assistance Programs

Career development opportunities

Qualifications

• Completion of a related two (2) year post-secondary degree and at least three (3) years of related experience (with at least 1 year supervisory).
• Expert in managing multiple simultaneous tasks.
• Demonstrated effective verbal and written communication skills.

Responsibilities

• Supervise dispatch operators to ensure adherence to policies and procedures.
• Oversee implementation of new initiatives.
• Provide ongoing training and coaching for dispatch operators.

Skills

Leadership

Effective communication

Organization

Interpersonal skills

Microsoft Office Suite

Education

Two-year post-secondary degree

Tools

Standard Operating Procedures (SOPs)

TMR2 Radio

GPS tracking programs

Job description

A governmental agency in Nova Scotia is seeking a Team Lead to supervise dispatch operations at the Shubenacadie Radio Communications Centre. This position requires a two-year post-secondary degree and relevant supervisory experience. The Team Lead will ensure effective service delivery and train dispatch operators. The role also involves managing schedules and providing ongoing feedback in a demanding work environment. Competitive benefits and salary range offered.