Team Assistant

Canada Job Bank; West Kelowna; On-site; CAD 55,000 - 62,000; Full time

Job summary

BC Public Service in Kelowna is seeking a Team Assistant for a temporary assignment. The role provides program and administrative support to a children and families office, working with professional staff.

The successful candidate will handle client intake and support multiple programs including mental health, child protection, guardianship, or adoption, in a multidisciplinary setting. Apply professionalism and teamwork to ensure service quality.

Qualifications

• Requires Grade 12 or equivalent.
• At least 1 year of administrative support experience.
• Minimum 6 months in a computerized environment using Word, Excel, Outlook for documents, data entry, email, video conferencing; familiarity with case management databases.
• Experience delivering professional customer or client service.
• Ability to work independently and in a multidisciplinary team environment.
• Administrative Business Skills course or equivalent is acceptable.
• Experience in human/social services setting with vulnerable children/families is preferred.
• Must be located in British Columbia at time of employment.

Responsibilities

• Provide program support and general administrative/clerical assistance to a children and families office.
• Report to Office Manager or Administrative Supervisor and collaborate with social workers and team leads.
• Serve as the primary point of contact for client intake.
• Apply job knowledge to support programs such as mental health, child protection, guardianship, or adoption.

Skills

Administrative support

Customer service

Data entry

Video conferencing

Education

Grade 12 graduation

Administrative Business Skills course

Tools

Microsoft Word

Excel

Outlook

Integrated Case Management (ICM)

Management Information Systems (MIS)

Job description

BC Public Service is located at Kelowna, BC V1Z 2S9 CA. The company is currently looking for applications for the role of Team Assistant. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The role is offered as a temporary assignment.

Employer Name: BC Public Service
Position: Team Assistant
Salary: $54,684.22 – $61,647.97 annually
Employment type: Temporary Assignment (TA)
Location: Kelowna, BC V1Z 2S9 CA

• The candidate will be responsible for providing program support along with general administrative and clerical support to a children and families office, working directly with professional staff on program responsibilities.
• The candidate will report to an Office Manager or Administrative Supervisor but will receive day-to-day direction primarily from social worker team leads, social workers, and social worker assistants.
• The candidate will be the primary point of contact for client intake.
• The candidate will be required to apply a higher level of job knowledge to provide program support in areas such as mental health, child protection, guardianship, adoption, or related programs, either focused on one program or across multiple service areas.

Job Requirements

• The candidate will be required to have Grade 12 graduation or an equivalent qualification.
• The candidate must have at least one year of experience providing administrative support in an office setting.
• The candidate is required to have a minimum of six months’ experience working in a computerized environment using computer applications and databases, including Microsoft Word, Excel, and Outlook for document preparation, spreadsheets, data entry, email, and video conferencing, and experience with case management or related databases.
• The candidate must have experience delivering professional customer or client service and responding appropriately to client needs.
• The candidate will be required to work independently and as part of a team within a multidisciplinary environment, collaborating with professional staff, clients, and service providers.
• The candidate may be considered if they have completed an Administrative Business Skills course or program as an equivalent to experience.
• The candidate should possess experience providing administrative support in a human/social services setting involving vulnerable children and families.
• The candidate must have experience using MCFD applications such as Integrated Case Management (ICM) and/or Management Information Systems (MIS).
• The candidate must be located in British Columbia at the time of employment.

Security and safety

• The candidate must undergo a Criminal Record Check (CRC) and a Criminal Record Review Act (CRRA) Check.
• The candidate will have the opportunity to join a team that offers an innovative, inclusive, and rewarding workplace.
• The employer will provide reasonable accommodations across all stages of the hiring process, including during assessment and selection.
• The candidate will be offered competitive benefits, valuable learning opportunities, and rewarding work with exciting career development opportunities.