Team Administrator, Commercial Insurance

Hub International Insurance; Burnaby; On-site; CAD 45,000 - 53,000; Full time

Job summary

A leading insurance brokerage in Burnaby is seeking a Team Administrator for their Commercial Division. The role involves providing exceptional customer service, processing documentation, and managing account reconciliation. Candidates should have strong communication skills and attention to detail. The position offers a competitive salary of $45,000 to $53,000, along with benefits like RRSP matching and training opportunities.

Benefits

Competitive compensation

Flexible benefits options

Tuition financing and career development

Mental and physical wellness initiatives

Ongoing personal and career development

Qualifications

• Demonstrates excellent customer service skills.
• Strong attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Intermediate MS Office knowledge with focus on Excel and Word.
• Enjoys working in a fast-paced, client-focused environment.

Responsibilities

• Provides exceptional customer experience working with various Production teams.
• Processes all documentation according to HUB workflows.
• Manages account reconciliation working with the Accounting team.
• Maintains accuracy of electronic files.
• Reviews and ensures accuracy of policy documentation from insurers.

Skills

Customer service skills

Attention to detail

Communication skills

MS Office (Excel, Word)

Ability to work in a fast-paced environment

Job description

Who We Are

We are BC’s largest Insurance Broker and are looking for individuals to grow with us. A career at HUB means endless opportunities from auto personal, commercial lines claims, employee benefits administration to becoming a full‑time producer or account manager. Our culture is renowned and we value our people. Helping our clients protect what matters most is crucial to who we are and we are on the lookout for those who share the same passion.

What We Are Looking For

Jump‑start your career in commercial insurance. If you are a self‑motivated, detail‑oriented individual seeking growth opportunities in a team‑oriented culture, you could be our next Team Administrator in the Commercial Division. This position is based out of our Burnaby Still Creek Head Office.

Requirements

• Demonstrates excellent customer service skills
• Strong attention to detail and accuracy
• Strong communication skills, both written and verbal
• Intermediate MS Office knowledge with focus on Excel and Word
• Enjoys working in a fast‑paced, client‑focused environment

A Day in the Life

• Provides exceptional customer experience working with various Production teams
• Follows HUB Service Guidelines
• Processes all documentation according to HUB workflows
• Formally corresponds with customers and insurers
• Manages account reconciliation working with the Accounting team
• Maintains accuracy of electronic files
• Reviews and ensures accuracy of policy documentation from insurers
• Abeyances and follow‑up for outstanding information & documentation
• Reviews and prioritizes all assigned tasks on a daily basis including mail, emails, abeyances / activities
• Provides back‑up support for other departments and Reception on an as‑needed basis
• Continues professional development to enhance skills and abilities

Where This Can Take You

We invest in our employees! We offer hands‑on coaching and mentorship alongside extensive training to ensure you succeed today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond.

What We Offer

• Competitive compensation: Base salary
• Company matching RRSP contributions
• Tuition financing and career‑related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative, and team‑oriented environment
• Ongoing personal and career development

If this sounds like a place you want to be or you want to talk to us about the role and opportunities, contact us / apply now.

The expected salary range for this position is $45,000 to $53,000, impacted by factors such as successful candidates’ skills, experience, and location, as well as business line scope and level. HUB International offers comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off, and eligible bonuses and commissions for some positions.

Our Culture Starts with You

• Looking for self‑starters with an entrepreneurial mindset who take ownership of their business
• We want you to be innovative and open to sharing ideas
• You work with urgency while providing a high level of professional service towards our customers, communities & colleagues
• You are a team player who positively impacts those around you; we motivate each other to grow together
• You work with a high degree of integrity and accountability

To find associated positions at HUB, simply search myHUBbc as a keyword in the search bar on our careers page.

Department: Account Management & Service

Required Experience: 1–2 years of relevant experience

Required Travel: No Travel Required

Employment Type: Full‑Time

Vacancy: 1

Monthly Salary: $45,000 – $53,000