TDS Operations Analyst III

TD; Toronto; On-site; CAD 70,000 - 98,000; Full time

Benefits offered by this job

Total Rewards Package

Career development

Training & Onboarding

Job summary

TD is seeking a senior operations professional to provide deep technical expertise and lead cross-functional project efforts within Global Operations & Business Services. You will analyze process drivers, document exceptions, and drive initiatives across multiple teams while maintaining risk controls and customer focus.

Responsibilities include coordinating with internal partners, reporting outcomes, and contributing to new product and workflow improvements while aligning with regulatory and

Qualifications

• Undergraduate degree or college diploma required with relevant experience.
• 5+ years of relevant experience and/or post-graduate degree and/or certifications.
• Strong analytical, cross-functional collaboration and communication skills.

Responsibilities

• Provide deep technical subject matter expertise and operational support for Global Operations and Business Services.
• Lead small-scale initiatives/projects with project management methodologies and stakeholders.
• Communicate status and escalate issues to senior management to meet objectives.
• Develop and implement standards, risk controls, and reporting for process improvement.
• Build relationships with customers, partners and vendors to ensure end-to-end service quality.
• Support change management and ensure clear communication of new processes.

Skills

Process analysis

Project leadership

Cross-functional collaboration

Communication

Risk awareness

Education

Undergraduate degree / college diploma

Post-graduate degree or certifications

Job description

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:TD SecuritiesPay Details:$69,700 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:CustomerProvide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services functionIdentify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryLead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologiesAct as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiativesCommunicate project status and provide timely escalation of issues to senior management to ensure project objectives are metContribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficienciesProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsAccountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groupsProvide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriateMaintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end processWork closely with other internal bank partners to ensure all clients' needs are metShareholderSupport the timely and accurate completion of business processes and procedures according to SLA requirementsDevelop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesContribute to the development/delivery of presentations/ communications to management or broader audiencesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEmployee/TeamParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interestProvide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the functionParticipate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business ServicesKeep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externallyBreadth & DepthAdvanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)Experienced level of the role with general business and operational knowledge or related skills requiredAbility to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impactIdentifies and investigates non- standard operational/reporting/ process issuesProvides recommendations or escalates issues to appropriate areaProvides regular analysis and/or reporting to support business partners, functional areas or centres of expertiseRequires working professional level knowledge of the functional area and/or business areas supportedModerate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focusMay operate as a working lead on initiatives as assignedMay represent the group as a project lead on initiatives/projects and/or at meetings across the organization.Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functionsAbility to support multiple functions within the broader businessesGenerally reports to a Group ManagerExperience and/or EducationUndergraduate degree/ college diploma5+ years relevant experience and/or post-graduate degree and/or certificationsWho We Are:TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet