Taxpayer Services Agent - Bilingual, Dynamic Call Center

Canada Revenue Agency - Agence du revenu du Canada; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental agency in Montreal is seeking a Taxpayer Services Agent to assist with taxpayer inquiries and tax-related services. The position requires excellent communication skills and a secondary school diploma. Successful candidates will work full-time and must be bilingual in English and French. The role also offers a competitive hourly wage starting at $33.41, alongside various benefits to support work-life balance and personal development.

Benefits

Flexible leave for work-life balance

Health care coverage

Advantageous pension and employee assistance program

Ongoing training and career opportunities

Qualifications

• Must be available to work all scheduled hours.
• Access to tools necessary for teleworking required.
• Bilingual (English and French) language skills are essential.

Responsibilities

• Respond to tax-related enquiries and requests.
• Perform various calculations for tax requirements.
• Educate taxpayers about available services.

Skills

Excellent customer service, oral and written communication skills

Judgment

Strong organizational and priority management skills

Attention to detail

Results-oriented attitude

Education

Successful completion of a secondary school diploma

Job description

A governmental agency in Montreal is seeking a Taxpayer Services Agent to assist with taxpayer inquiries and tax-related services. The position requires excellent communication skills and a secondary school diploma. Successful candidates will work full-time and must be bilingual in English and French. The role also offers a competitive hourly wage starting at $33.41, alongside various benefits to support work-life balance and personal development.