Talent Development Lead& Automotive Retail (Recruiting& Onboarding & CX / Sales Training)

Downtown AutoGroup; Toronto; On-site; CAD 67,000 - 91,000; Full time

Job summary

A leading automotive retailer in Toronto is seeking a full-time recruiter to own the full-cycle recruiting process. You will design and deliver training for customer experience and sales, ensuring new employees are onboarded effectively. The ideal candidate has extensive recruiting experience, excellent communication skills, and a hands-on approach. Competitive salary ranging from CAD $67,500–$91,000 plus benefits.

Benefits

Health and dental benefits

Direct access to senior leadership

Support for training and sourcing events

Qualifications

• Experience designing and delivering training, including facilitation.
• Skill in running structured interviews and practical assessments.
• Proven success in full-cycle recruiting for high-demand roles.
• Professional communication skills to build trust with staff.
• Ability to work on-site and move between locations.

Responsibilities

• Own full-cycle recruiting for priority roles.
• Implement in-person onboarding for new employees.
• Deliver training for customer experience and sales.
• Continuously improve training modules based on feedback.

Skills

Experience designing and delivering in-person training

Skill in running structured interviews

Proven success running full-cycle recruiting

Clear, professional communication

Organized, hands-on operator

Job description

Mission / purpose of the role

Hire well, onboard every new teammate with consistency, and level-up sales and CX training so guests experience a reliable Downtown AutoGroup standard at every store.

What you’ll do

Recruiting

• Own full-cycle recruiting for priority roles.
• Build proactive pipelines: source, network, and run outreach so we have qualified candidates ready before roles open.
• Safeguard compliance & professionalism across recruiting, onboarding, and training practices (Ontario-based).

Onboarding

• Run in-person onboarding on a regular cadence, ensuring every new DAG employee is ready to execute The DAG Way.

Sales & Customer Experience Training

• Own the training process for Customer Experience and Sales training.
• Deliver CX & sales training to all DAG employees with documented practice.
• Continuously improve & refine sales / CX modules from feedback and performance data.
• Create follow-up coaching plans with managers; track adoption of sales process steps and CX behaviors.

What you bring (must-haves)

• Experience designing and delivering in-person training (sales, CX, or similar), including facilitation and basic instructional design.
• Skill in running structured interviews and work-sample / practical assessments tied to clear job outcomes.
• Proven success running full-cycle recruiting with direct sourcing for high-demand roles.
• Clear, professional communication; builds trust with frontline staff, managers, and executives.
• Organized, hands-on operator who can be on-site, move between rooftops, and follow through.

Nice to have

• Automotive retail or adjacent field experience (dealership, high-end retail, skilled trades recruiting).
• Experience recruiting technicians or other hard-to-hire skilled roles.
• Exposure to CX frameworks and modern sales methodologies used in retail environments.
• Experience building referral programs or school / association partnerships.
• Comfort with light video capture / edits for micro-learning refreshers.

Where and how you’ll work

• On-site, full-time at Downtown AutoGroup Autoplex, 77 East Don Roadway (Queen St E & DVP), with visits to nearby Toronto locations as needed.
• Reports to HR Director; partners closely with the executive leadership team, GMs and department leaders.

Pay & benefits

• Base salary : CAD $67,500–$91,000 per year, commensurate with skills and experience.
• Benefits : health and dental.

Growth & support

• Direct access to senior leadership and dealership GMs.
• Budget and support to run sourcing events and training cycles.
• Clear growth paths into People Leadership (TA / L&D Manager) or Operations Enablement based on impact.

You are what drives us … Apply Now!

If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in-person role.

Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at .

Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selecte