Talent And Business Operations Manager, Stores

Sephora USA, Inc; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Regina seeks a Manager of Store Operations and Talent. You will lead staffing, training, and operational excellence within the store. Ideal candidates have 2-4 years in management, strong recruitment skills, and the ability to develop high-performing teams. This full-time role requires flexibility during evenings and weekends, alongside physical stamina for a retail environment.

Benefits

Product discounts

Exclusive brand events

Health and life insurance benefits

Customizable coverage options

Qualifications

• 2-4 years of management experience in beauty, retail, or customer service.
• Proven ability to create high-performing teams and recruit talent.
• Strong managerial courage to conduct difficult conversations.

Responsibilities

• Conduct final interviews for all key positions.
• Manage all training-related functions within the store.
• Oversee weekly schedule creation and manage payroll.
• Write and deliver annual performance reviews.

Skills

Management experience in beauty/retail

Recruiting and staffing skills

Team development

Strong communication skills

Experience in Windows, Word, and Excel

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job ID: 276665 Store Name/Number: SK‑SmartCentres Regina E (1594) Address: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada Full Time/Part Time: Full Time Position Type: Regular

Talent and Business Operations Manager, Stores

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

Responsibilities

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select, and hire candidates.
• Training & Development. Manage all training‑related functions within the store. In conjunction with the Store Director and Education partners develop and execute the store's on‑going training strategy.
• Scheduling & Payroll. Oversee weekly schedule creation and approve time‑off requests. Manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines, and is submitted on time so team members are paid accurately and promptly.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts—all completed accurately and on time within company guidelines.
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

Qualifications

• You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You have a proven ability to create high‑performing teams and can easily identify in‑store talent and develop them throughout their career journey.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements

• On‑site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance‑filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Compensation & Benefits

• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.