Talent and Business Operations Manager, Stores

sephora.com; North Bay; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning & development initiatives

Job summary

Sephora Canada is seeking a Talent and Business Operations Manager for the North Bay location. This role manages People and Operations aspects, from staffing and scheduling to training, onboarding, and overall execution of Sephora operation standards.

Key duties include conducting final interviews, leading training initiatives with Education partners, delivering performance reviews, and optimizing store performance with a focus on expenses and profitability.

Qualifications

• Two to four years’ experience in a similar role at a similar volume store.
• Excellent verbal/written communications and ability to influence partners at all levels.
• Proven ability to build teams of store leaders who train and develop staff to drive sales and client service.

Responsibilities

• Talent Champion: conduct final interviews for key positions using the ATS.
• Training & Development: manage store training and execute ongoing strategy with partners.
• Performance Assessment & Development: lead annual reviews for direct reports and oversee PM processes.
• Operational Excellence: lead store operations and inventory management per company standards.
• Entrepreneurial Spirit: understand sales performance, staffing, payroll and controllable expenses.

Skills

Interviews

Staffing & scheduling

Training & onboarding

Performance reviews

Inventory management

Store operations

Tools

Online applicant tracking system

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 294370

Store Name/Number: ON-Northgate Shopping Centre (1644)

Address: 1500 Fisher Street Unit 190, North Bay, ON P1B 2H3, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As Talent and Business Operations Manager, Stores, you will be responsible for managing the People and Operations aspects of a specific Sephora store location. You will regularly support in areas such as staffing/zoning of the store, beauty advisor training and education, onboarding of new advisors, store scheduling and overall execution of Sephora operation standards within the store.

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select and hire candidates.
• Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners to develop and execute the stores on-going training strategy.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store. This includes shipping, receiving, returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

SKILLS AND QUALIFICATIONS

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.