Table Games Floor Supervisor

River Cree Resorts & Casino; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Alberta is seeking a Floor Supervisor to oversee gaming operations and enhance guest experiences. The ideal candidate will have 1-2 years of casino industry experience, with a proven ability to coach and mentor associates in a high-stress environment. This role offers a competitive wage, benefits, and the opportunity to work in a dynamic team-focused atmosphere.

Benefits

Competitive wage

Excellent benefits

Shuttle service

Qualifications

• 1-2 years’ experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.
• Able to work in high stress environments and deal with conflict situations.
• Excellent interaction skills with the public.

Responsibilities

• Supervise the day to day operations of gaming tables.
• Ensure gambling games run smoothly and legally.
• Coach and provide support to front line associates.
• Handle minor concerns or disputes between guests and the casino.
• Communicate suspicious table activity to the manager.

Skills

Customer service skills

Supervisory skills

Conflict resolution

Communication skills

Stress management

Job description

Overview

A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The Floor Supervisor or Pit Boss is to demonstrate the knowledge to supervise the day to day operations of a grouping of gaming tables. The Floor Supervisor is charged with helping the Dealer to enhance the guest’s gaming experience.

The Floor Supervisor will supervise the games in their section in accordance with AGLC rules and River Cree Table Games department policies and procedures. The Floor Supervisor will understand and comply with all service, quality and safety standards set forth by the River Cree Resort and Casino.

Responsibilities

• A passion for superior service
• Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
• Confidence to encourage mutual accountability in service and inspiring others
• Coach and provide support to front line associates to help bring their skills to the next level
• Natural ability to engage others in conversation
• Maintains focus in a busy atmosphere
• Effective stress management skills.
• Ability to excel in a fun atmosphere
• Provide helpful explanations of our games
• Able to handle minor concerns or disputes between guests and the casino
• Communicates information on suspicious table activity to the manager.
• Able to complete Game evaluations and Circle of Service audits.
• Reports player’s gaming activity to management
• Rate players based on their action on the gaming floor
• Responsible for checking the accuracy of money and chip transactions at gaming tables
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 1-2 years’ experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.
• Proven ability to coach and mentor associates.
• Excellent interaction skills with the public
• Excellent customer service skills
• Proven ability to coach and mentor associates.
• Able to work in high stress environments and dealing with conflict situations.
• Able to work in a smoking environment

The Floor Supervisor’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays.

River Cree resort and casino has a smoking environment. All associates are required to be able to work in that environment. Floor Supervisors are required to stand for extended periods of time.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.