T&O Supplier Management Office- QA Analyst

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto seeks a professional to develop and implement quality assurance processes within supplier risk management. The role requires experience in QA reviews, effective reporting skills, and strong communication abilities. This position offers a competitive compensation package, flexible work options, and opportunities for professional development.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Experience ensuring supplier risk management processes are robust and compliant.
• Conducting Quality Assurance control reviews for supplier activities.
• Skilled in presenting information clearly to different stakeholders.

Responsibilities

• Establish a comprehensive QA reporting framework.
• Conduct thorough QA control reviews.
• Drive issue resolution and provide training on compliance.

Skills

Supplier risk management

Quality Assurance control reviews

Strong reporting skills

Written and oral communication

Education

Degree or Diploma in relevant field

Tools

Excel

Job description

Overview

Job Description — What is the opportunity?

Act as a key contributor to the development of the 1st Line of Defense (1LOD) quality assurance control program, coordinating efforts across various subject matter areas. Apply expertise to establish a comprehensive framework for quality assurance reporting across 1LOD teams, and develop insightful reports for senior management and committees, highlighting QA metrics, trends, root causes, and resolutions. Conduct thorough Quality Assurance control reviews for supplier monitoring activities and other artifacts for conformance to RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures. Research and report on inconsistencies discovered in ongoing monitoring activities and track those inconsistencies through to resolution in partnership with the T&O SMO Risk Leads. Communicate and interact daily with businesses on supplier management matters, including compliance, service quality, and transformational changes in processes and technologies. Demonstrate a strong understanding of risk management by providing training and awareness to colleagues, ensuring adherence to the RBC Enterprise Third Party Risk Management Policy and associated standards. Drive issue resolution by escalating concerns to management when necessary and recommending appropriate actions. Expertise will drive automation and leverage of AI to enhance program development and efficiency.

Responsibilities

• Previous experience ensuring supplier risk management processes are robust, effective, and compliant with regulatory requirements

• Previous experience conducting Quality Assurance control reviews for supplier monitoring activities

• Strong reporting skills, including previous experience reporting on inconsistencies discovered – skilled with Excel

• Demonstrated excellence in written and oral communication. Must be skilled at presenting information clearly and persuasively to different stakeholder groups

Nice-to-have

• Industry Insight: An understanding of the financial services industry or technology sector, coupled with a familiarity with regulatory environments

• Previous experience supporting technology teams

• Degree or Diploma in relevant field, coupled with experience in Third Party Supplier management, IT Risk management practices in the financial services industry

• Interest in AI and innovation - knowledge of SaaS, data management concepts and governance practices

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-04

Application Deadline: 2025-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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