Systems Support Analyst II - Linux / Clinical Systems (Radiology)

Intelerad Medical Systems; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology company seeks an experienced technical support analyst to handle complex issues and mentor junior staff. The role offers remote work, flexible scheduling, and a chance to positively impact patient outcomes with cutting-edge technology. Candidates should possess a Bachelor's degree and strong troubleshooting skills across various systems.

Benefits

Comprehensive benefits package

Career advancement opportunities

Flexible scheduling

Qualifications

• Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent experience.
• Minimum 3+ years in technical support, systems administration, or application analyst role.
• Exceptional troubleshooting and root cause analysis skills.

Responsibilities

• Serve as an escalation point for complex technical issues.
• Troubleshoot and resolve advanced application and system issues.
• Provide technical mentorship and support to junior team members.

Skills

Troubleshooting skills

Customer service orientation

Communication skills

Education

Bachelor’s degree in computer engineering, information systems, or related field

Tools

Windows Server environments

SQL-based systems

Job description

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and collaborative work environment
• Engage in meaningful work that impacts patient outcomes
• Comprehensive benefits package including health, dental, and retirement plans
• Opportunity to work with cutting-edge technology in a rapidly evolving industry

Responsibilities

• Serve as an escalation point for complex technical issues from Level I analysts and end-users
• Troubleshoot and resolve advanced application, system, and integration issues
• Provide technical mentorship and support to junior team members
• Analyze trends in support cases to identify root causes and recommend long-term solutions
• Support customer go-lives, software upgrades, and system migrations

Qualifications

• Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience
• Minimum 3+ years in a technical support, systems administration, or application analyst role
• Exceptional troubleshooting and root cause analysis skills across application, database, and network layers
• Strong customer service orientation with excellent verbal and written communication skills
• Proficiency in Windows Server environments, Active Directory, networking fundamentals, and SQL-based systems

Preferred Qualifications

• Industry certifications (e.g., Microsoft, VMware, Cisco) strongly preferred
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification
• Fluency in additional languages; French is a strong asset
• Experience supporting mission-critical applications in regulated industries such as healthcare or life sciences

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