Systems Performance Leader – Paramedic Services

City of Toronto; Toronto; On-site; CAD 126,000 - 176,000; Full time

Job summary

The City of Toronto is seeking a Commander, Systems Performance to lead analytics and system design for Toronto Paramedic Services. You will provide strategic guidance on performance indicators, budgeting impacts, and program design while coordinating staff and projects to enhance service delivery.

You will report to senior leadership and collaborate with ministry partners, healthcare stakeholders, and other emergency service entities.

Qualifications

• Post-Secondary degree in a discipline pertinent to the job function or an equivalent combination of education and experience.

Responsibilities

• Provides input and coordination on behalf of the Division to the Ministry of Health with respect to strategic planning, business planning, best practices, performance measures, process design and alternative paramedic service delivery models.
• Liaises on behalf of the Division's senior leadership team with the Ministry of Health, Provincial CACCs, allied agencies, hospitals and other emergency service stakeholders, on issues affecting the seamless delivery of paramedic care.
• Conducts research and monitors developments within paramedicine and related fields recommending change or enhancement of existing policy or practice to optimize service delivery to customers taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Manages assigned staff, including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance.
• Manages labour relations matters and takes disciplinary action when required. Conducts interviews, performance reviews, and attendance management.
• Demonstrates management competencies in relation to the Occupational Health and Safety Act and carries out the Health and Safety policies of the City of Toronto.
• Provides input into development of appropriate areas of the divisional budget. Ensures that unit expenditures are maintained within approved budget limitations.
• Manages assigned projects, ensuring effective teamwork and communications, high standards of work quality and organizational performance and continuous learning.
• When required, manages system contractors who provide products to Toronto Paramedic Services.
• Conducts sound analysis of operational models and practices to support improvement in service delivery. Provides analysis to highlight areas that need to be more fully integrated from a system development perspective.
• Participates in the design and development of new programs by providing quality assurance measures and performance benchmarks to indicate the effectiveness of different models.
• Prepares and delivers a variety of presentations on behalf of senior staff on system performance to Provincial and Municipal officials, allied agencies and other related stakeholders

Skills

Interpersonal skills

Communication skills

Negotiation skills

Conflict resolution

Project management

Cross-functional leadership

Public speaking

Education

Post-secondary degree

Tools

Microsoft Office

BI software

Job description

The City of Toronto is seeking a Commander, Systems Performance to lead analytics and system design for Toronto Paramedic Services. You will provide strategic guidance on performance indicators, budgeting impacts, and program design while coordinating staff and projects to enhance service delivery.

You will report to senior leadership and collaborate with ministry partners, healthcare stakeholders, and other emergency service entities.